Customer Service Technical Support
Resume:
JACQUELINE STONE
(Jacquie Stone)AKA
SPECIALIST
OBJECTIVE
Skilled Support Specialist with a passion for providing exemplary customer service to all customers to their total satisfaction in a timely manner. Provided strong healthcare technical support to clients, excelling internally in administrative initiatives, strategic planning and case management.
EXPERIENCE
Data Entry~ Microsoft Office~Skilled Technical Support~Administrative Initiatives~ Presentations~Friendly~ Case Management~ Documentation~ Excellent Customer Service~ Counseling~ HIPPA~ Case Planning~ Documentation~ Healthcare community~ Clinical Skills Assessment~ Empathetic ~ Base Planning~ Quality and Saftey standards~ Quotas~Precicision~ Accuracy~
Education
The Ohio State University~ Columbus,Ohio 2012 Phi Sigma Theta National Honor Society
Certified Teaching Degree~Lee University~ Cleveleland, Tennessee-2012
High School Diploma~ Grove City High School` Grove City, Ohio 2002
TRIDENT HEALTH SERVICES
(October 2016- December 2018 )
Data Entry words per minute 65-70
• Assessed customers’; support needs providing solutions by tier connections
• Maintained flexibility to regularly rotate through different technical specialties and skills sets
• Guided clients through changing process through telephone process through telephone support via nurse and doctor order specified per diem directly
• Ensure data and rubric to be followed minute. Taking diagnostic ques and billing and coding
FEDEX
(June 2021-November 2022)
Sorting, lifting up to 50-125 lbs over waist per 7-8 hr shifts, several different departments, 4-6 total to learn policies and procedures.
Temp Agency Fedex Clerk
Zebra handheld training, floor planogram mapping with rendered steps included for shipping packages. Training on quantity and initiated shipping procedure on masses index per package. Weight and height of packages floor procedures for steps taken on quantitative mapping procedure by supervisors on Zebra. Picking and packing boxes sending out safely. Receiving on computer labeling boxes.
Teleperformance
Tech Support ( June 2018-December 2019)
Technical support for data on apple devices.
Completing surveys and satisfaction ques.
Switch board tier transfers for more intricate discussion on web based material.
Query and inquiries on server questions as it pertains to how devices functionality and resources are used.
Translation and transfers.
Home Health and Case Planning
(September 2019-2021)
Creating a clean and comforting environment for thriving in geriatrics in own home.
Working alongside team for case management and medication management
Providing compelling atmosphere for engagement and allowing growth during aging process
Extensive hours working with families while away at work and keeping in touch with relatives to maintain care and stability within supportive systems networking agency practices, procedures and facilitation of progress according to efficacy standards.
Veterans and Retirement Plans forward also initiated and followed per request facsimile as requested by family and client.
Case Management Downtown Area Intern September 2011-September 2014
TEACHER
ALSO BUT NOT LIMITED TO BEFORE AND AFTER SCHOOL
Program tutoring
During School Resources and Teaching
(2004-2015)
Licensed and Certified
Provided clean area for learning and play, Scientific labs learning and exploration and Vocabulary Language Arts Newborn-14 years
Outdoor play with nutrition and exercise initiatives, fun play and organized sports recreation
MASSEYS BUCKEYE FITNESS
(from date-from date)
Helped ensure extraordinary guest experiences in a lively and fast paced-team environment
Conscientiously delivered the highest quality customer service with energy and enthusiasm
Provided a clean environment fun and enjoyable in which customers can thrive.
Masseys
Cheer camp initiatives and integrated workshops for health
Personal exercise health and wellness through the art of movement and dance and activity.
SKILLS
C O N T A C T
*******@*******.***
www.example.com
New York City, NY
E D U C A T I O N
NAME OF SCHOOL
Degree
2001
NAME OF SCHOOL
Degree
2001
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