Operations Management
Resume:
.
.
Summary
Highly driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer service. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. 8 years of experience in Service industry and 10 years of experience in FMCG focused on increasing productivity and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Softs Skill
• Advertising and marketing
• Financial & Accounts Administration
• Customer Relationship Management
• Operations management
• Quality & Safety Standard Management
• P&L Management
• Process Automation
• Sales management
• Supply Chain Management
• Time Management
SAP, Xero, Bware, QuickBooks
Workforce, MS office, Outlook, Teams,
Zoom, Chrome, Adobe, Firefox and
ICABS.
• Staff Training and Development
• Staff-Retention Programs
• Recruitment
• Process Improvements
• Team Leadership
• Communication Skills
• Cross-functional team leadership
• Innovation management
• Corporate Communications
Experience 09/2023 - Current
Group General Manager, Property Service Unlimited National, New Zealand.
• Managed a team of 46 employees within multiple departments across various locations.
• Established procedures to ensure compliance with applicable laws, quality & safety standards and regulations.
• Developed and implemented strategies to improve operational performance of the organization.
• Analyzed financial performance, identified areas for improvement and monitored progress against goals.
• Coordinated activities between departments to maximize efficiency and streamline processes.
• Maintained relationships with external stakeholders including customers, vendors, suppliers, partners.
Ritesh Nandan
+1-725-***-**** • ***************@*****.*** • 5611 Red Cedar St, North Las Vegas, Las Vegas 89031 WWW: https://www.linkedin.com/in/ritesh-nandan-4732b232.
.
.
• Developed long-term strategic plans to support growth initiatives while maintaining profitability targets.
• Facilitated regular meetings with staff members to discuss progress towards goals and objectives.
• Implemented process improvements that increased productivity by 24%.
• Developed service and sales strategies to improve retention and revenue.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
09/2022 - 09/2023
Operations Manager, Property Services Unlimited, Waikato, New Zealand.
• Managed a team of 25 employees within multiple departments across various locations.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support to meet company objectives.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards.
• Oversaw financial management, budget management, accounting and payroll activities.
• Enforced federal, state, local and company rules for safety and operations. 04/2021 - 08/2022
Operations Manager, Douglas Pharmaceuticals, Fiji, Nadi
• Managed a team of 112 employees within multiple departments (Manufacturing, Packaging, Planning, Warehouse, New Product Development, New Product Development and Engineering.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support to meet company objectives.
• Performed cost analysis for various projects to determine budget requirements.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
• Managed staffing needs through recruitment, selection, onboarding and training,
.
.
disciplinary action as necessary.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Provided technical expertise in the design and implementation of automated systems used in Manufacturing, Packaging, Warehouse and Engineering Department.
• Built strong operational teams to meet process and production demands.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Collaborated with team leaders on quality audits.
• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
05/2018 - 02/2021
Operations Manager, Biscuit Company of Fiji Limited, Fiji, Suva
• Managed a team of 420 employees in Biscuit Manufacturing Plant with multiple departments (Manufacturing, Packaging, Planning, Warehouse, New Product Development, Quality control, Procurement, Logistics and Engineering).
• Monitored and improved efficiency of processes, team performance, and customer service.
• Performed cost analysis for various projects to determine budget requirements.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Manage financials, P&L, Accounts and overall business reporting to Managing Director.
• Provided technical expertise in the design and implementation of automated systems used in Manufacturing, Packaging, Warehouse and Engineering Department.
• Built strong operational teams to meet process and production demands.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Collaborated with team leaders on Quality and Food safety audits with SQF 2000 Level 3 Standard, ISO 22000, ISO 9001, OHSAS18001, ISO14001 standards.
• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
02/2012 - 04/2018
Operations and Compliance Manager, Rentokil Initial Fiji Limited, Fiji, Suva
• Managed a team of 85 employees within multiple departments across three locations.
.
.
• Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
• Monitored changes in relevant legislation and adjusted operations accordingly.
• Reviewed contracts for accuracy and ensured they meet corporate objectives while adhering to applicable law and regulation.
• Designed systems to track compliance performance metrics across the organization.
• Analyzed data sources such as financial statements or customer feedback surveys to identify areas where additional oversight is needed.
• Ensured effective communication of changes in regulations or policies throughout the organization.
• Participated in industry forums and conferences related to compliance topics.
• Led cross-functional teams in problem-solving activities related to process improvements.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
•
01/2007 - 03/2012
Quality Assurance Supervisor, Biscuit Company of Fiji Limited, Fiji, Suva
• Developed and implemented Quality Assurance policies, procedures, and standards.
• Prepare reports for operations review and management reviews.
• Provide insights for NPD, research and documentation on any new or existing product. conduct trails, product sensory’s.
• Implement Standards such as SQF in Biscuit Manufacturing plant, ISO 22000: 2018
• Implement key customer standards (Woolworths SEP, SEDEX, Metcash, Fonterra,
• Directus etc)
• Provide assurance and support for new product developments.
• Ensure successful completion of SQF, HACCP, ISO and customer audits.
• Conduct internal audit of the systems and processes in place, which also includes GMP audits.
• Conduct training of food safety management system which include- SQF edition 9.0
• requirement, Allergen management, VACCP & TACCP (Food fraud and food defense),
• Health and Environment, Woolworths standards, internal audit on food safety and quality management systems, basic hygiene.
01/2006-01/2007
Temporary Lecturer in Science, Fiji National University, Fiji, Suva
• Developed and taught undergraduate courses in Inorganic Chemistry, Organic Chemistry, Physical Chemistry, and Biochemistry.
• Evaluated student performance through assignments, projects, quizzes, exams and final grades.
• Created innovative curricula that incorporated interactive learning techniques and lab activities to engage students.
• Provided mentorship to undergraduate research assistants in the laboratory setting.
• Prepared course material such as slides, handouts, videos and other teaching aids.
• Facilitated laboratory sessions by providing guidance on experiments and data analysis techniques.
.
.
Education and
Training
12/2018
MBA, Business Administration
University Of The South Pacific, Suva, Fiji
12/2017
Postgraduate Diploma, General Management
Post Graduate Diploma in General Managers, Suva, Fiji 07/2017
Postgraduate Certificate, Business Administration And Management University Of The South Pacific, Suva, Fiji
12/2005
Bachelor of Science, Chemistry And Mathematics
University Of The South Pacific, Suva, Fiji
Activities and
Honors
• Playing Soccer.
• Participate in Charitable course.
Accomplishments • Gold Medalist in Mathematic.
• Awarded exporter of the year Trophy for the Business.
• Contributed towards Business Success and Growth.
• Promoted to Group General Manager role in short period of time in New Zealand. Certifications • New Zealand Driver License Class 1.
• Fiji Driver’s License Class 2.
• 2023- Employment law and Regulations NZ New Zealand
• 2022- Water Damage Restoration New Zealand
• 2022- Fire and Smoke Restoration New Zealand
• 2022-Resolving Problems (Employee) through Employment New Zealand New Zealand
• 2022- Hours of Work (Employee) through Employment New Zealand New Zealand
• 2017- Height Safety Advanced Course (NZQA Accredited) New Zealand
• 2013- Site Safety Officer Training New Zealand
• 2012- Advanced Integrated management Systems on ISO 9001:2008, ISO 14001 and OHSAS 18001 Bangkok, Thailand
• 2011 – Certificate in Lead Food Safety Auditor Fiji
• 2010 - Certificate in Allergen Management for Food Manufacturer through AFS New Zealand
• 2010 – Certificate in Food Legislation and Labeling for Food Manufacturers Australia
• 2008-Certificate in SQF 2000 training Food Safety and Quality Management System through Food Marketing Institute Chicago, America
• 2008 - Certificate in Auditing of the ISO 22000: 2005 Food Safety Management System through Asian Productivity Organization Fiji
.
.
• 2007- Certificate in E-Learning on Green Productivity through Asian Productivity Organization, Certificate in E-Learning Course on ISO 22000:2005 Food Safety Management through Asian Productivity Organization Fiji Languages English:
Full Professional
References Mr. Rajneet Kant-Packaging Supervisor
ASR Group, California
Mob: 510-***-**** Email: *********@*****.***
Mr Rod De Spong – Chief Operating Officer
Douglas Pharmaceuticals Ltd New Zealand
MOB: +642******* Email: *****@*******.**.**
Mr Ram Bajekal
Chief Executive Officer- Golden Manufacturers Limited Fiji MOB: 679-***-**** Email: ******@*******.***
Declaration I hereby declare that the above information is the most recent and is correct. Signature: Date: 15th May,2024
Contact this candidate