Operations Manager Children's Hospital

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ESSENCE HODE

313-***-**** *************@*****.*** Harper Woods, Mi Dynamic healthcare professional with a robust background in clinical practice and healthcare management. Adept at leveraging critical thinking, consulting, and diagnostic skills to drive organizational success and innovation. Passionate about utilizing management expertise and clinical experience to bring a fresh perspective to the healthcare industry. Eager to collaborate with forward-thinking organizations committed to excellence and continuous improvement.

Critical Problem Solving Staff Management

Verbal and Written Communication Customer Relationship Management Contract Development and Management Process Improvement Hbox, Inc.

October 2023 - Present

REGIONAL CLINIC OPERATIONS MANAGER

Mentored and trained new employees on company

policies and procedures.

Managed daily operations including scheduling

and budgeting, exhibiting excellent multitasking

capabilities.

Increased patient enrollments by 85% across 17

Pulmonary and Cardiology clinics in Michigan.

Lead and managed development efforts and

relationships with new or existing Pulmonary and

Cardiology

Clinics.

Overseen multiple clinic's economic activities –

billing claims generated across existing programs

and

new programs, expense tracking of resources and

kits, and revenue generation to ensure growth and

financial profitability

Developed and implemented strategies to optimize

patient flow for enrollment

DMC, Children's Hospital of Michigan

August 2023 - December 2023

AMBULATORY INTERN

Gained experience, exposure and knowledge of

career-specific procedures and systems.

Developed strong organizational and time

management skills by completing multiple tasks

simultaneously.

Demonstrated ability to take initiative and work

independently on assigned projects.

Worked closely with registration, billing/insurance regulations, state and federal inspection

requirements, and patient/employee satisfaction.

Created and implemented strategies that

increased patient/employee satisfaction scores by

20% with Emergency Department.

EDUCATION

DMC, Children's Hospital of Michigan

September 2022 - November 2023

OPERATIONS MANAGER

Resolved customer issues quickly and

professionally while maintaining high customer

satisfaction ratings.

Managed the daily operations of multiple

departments like OR, Emergency Department, ect

to maximize efficiency.

Developed talented team, participating in hiring,

coaching, and performance management

processes.

Maintained accurate inventory records while

ensuring optimal stock levels at all times.

Developed and maintained relationships with

customers and vendors for successful project

completion.

Henry Ford Health

December 2021 - September 2022

PATIENT ADVOCATE

Utilized excellent interpersonal skills to build

trusting relationships with patients and families. Facilitated communication between patients and

healthcare providers to ensure positive outcomes.

Demonstrated strong organizational skills,

including maintaining accurate records, scheduling appointments, and managing client files.

Conducted follow-up interviews with clients after

they received treatment or been discharged from a

hospital setting.

Developed comprehensive knowledge of the

healthcare system, insurance plans, and legal

regulations related to patient rights.

Henry Ford Health

March 2021 - December 2021

NURSING SCHEDULER

Resolved conflicts between staff members related

to working hours, vacation times, using effective

negotiation techniques

Answered telephones and directed calls to

appropriate staff.

Resolved conflicts between staff members related

to working hours, vacation times, using effective

negotiation techniques.

Performed clerical duties associated with the

staffing and scheduling of all nursing personnel in accordance with standard operating procedures.

Henry Ford Health

June 2020 - March 2021

PATIENT SAFETY ATTENDANT

Provided emotional support for patients who are

dealing with difficult life circumstances.

Utilized effective communication skills when

interacting with patients, families, and staff

members.

Observed changes in behavior or physical

condition of patients and reported any concerns to supervisors or healthcare providers promptly.

Effectively managed challenging behaviors through

de-escalation techniques.

Responded quickly to emergency situations using

established protocols while remaining calm under

pressure.

Monitored patient movement within the facility

and escorted them as needed.

REFERENCES

Regis College December 2023

MASTER OF SCIENCE (M.S.) IN HEALTH ADMINISTRATION

Rochester University December 2020

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION References available upon request

Contact this candidate