Warehouse Associate Customer Service

************@*****.******* com Winston-Moore Salem, NC +1-336-***-****

WORK HISTORY

Warehouse Associate at Temporary Contracts

**/**** - ******* (2 years)

* Managed incoming and outgoing shipments, inventory counts and scraps.

* Ensured orders were processed and packaged accurately and on time attaching necessary shipping documents.

* Logged incoming shipment paperwork into SAP and assigned locations.

* Communicated with customers and vendors about order status and shipment tracking.

Virtual Assistant at Creative Source

03/2017 - 06/2022 (5 years)

* Responded to after hour calls taking messages, scheduling appointments on master calendar and forwarding calls to correct entity.

* Reported emergency situations directly to appropriate staff.

* Assisted in resolving customer issues, complaints and escalations.

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ATM Technician at Diebold Electronic Security

05/2015 - 02/2017 (2 years)

* Installed security components on atm s.

* Programmed and tested software before delivery.

Youth Counselor at Youth Profile

01/2010 - 05/2013 (3 years)

* Provided therapeutic support to youths with behavior issues between 8- 18 years of age in a controlled setting.

* Assisted clients in skill development, group settings, and fostering self- reliance across various life aspects like living, learning, and socializing.

* Followed client s treatment plans outlined by case management. Customer Service Representative at West

11/1999 - 06/2009 (10 years)

* Responded to customer inquiries with product selection and inquiries providing a high level of customer service.

* Documented customer interactions and updated CRM software with relevant information.

* Assisted in resolving customer issues, complaints and escalations. EDUCATION

Rocky Mount High

Graduated 1999

High School Diploma

Jasper University 20XXLivingstone College

Graduated 2000

MS Data Science Data Science

SKILLS

Medical Office Assistant, year

LANGUAGES

English, Bilingual

SOCIAL NETWORKS

Facebook, https://facebook

Twitter, https://N/A

Linkedin, https://Janitor/Custodian

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 2 years

I have a security clearance

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