Customer Service Front Desk
Resume:
LATASHA ROUSE
CONTACT
PROFILE
**************@*****.***
Dedicated and experienced professional seeking a customer service position where I can leverage my extensive experience in providing exceptional service to guests and customers. Eager to contribute dynamic communication skills, attention to detail, and a strong work ethic to exceed company expectations and contribute to a positive customer experience.
SKILLS
EXPERIENCE
Client Relations
Microsoft Office Suite
Front Desk Operations
Night Audit Procedures
Upselling Techniques
Typing 60wpm
Warehouse Operations
Office Administration
Customer Service
Cintas – Garment Hanger/Inspector
2022-Current
Safely and accurately place client’s garments on hangers and visually inspect all garments for proactive repairs, ensuring quality standards are met. Maintain cleanliness and organization of work area. Meet or exceed production standards to achieve performance-based incentives.
Residence Inn by Marriott – Front Desk/Housekeeping
2020-2022
Provided superior customer service during guest check-ins and check-outs. Addressed any issues promptly and professionally. Managed daily office duties, including room assignments for housekeeping and operating the cash register. Flexibly assisted in housekeeping duties as needed to maintain cleanliness and guest satisfaction.
AT&T – Relay Associate
1998-2008
Facilitated communication between individuals who were deaf or hard of hearing. Relayed messages accurately and efficiently in real-time using a telephone relay service. Placed personal calls as well as business calls on behalf of the client.
EDUCATION
Virginia College
2008-2010
Medical Assistant
Kerr Business College
2002-2004
Medical Office Specialist
Diploma
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