Service Representative Customer

SUMMARY

SKILLS

EXPERIENCE

TB TALITHA BRACE

**************@*****.*** / H: 917-***-****

*** ******* **

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Merchandise restocking

Strong communication skills

Employee scheduling

Employee training

Flexible

Typing speed 30 WPM

Approachable

Team leadership

2nd language Amharic

Owner Manager / Jah Suke - Shashamane, Ethiopia 01/2019 - 08/2019 Trained and mentored new employees to maximize team performance and achieve daily performance objectives. Cashier / Brooklyn Harvest Market - Brooklyn, Ny 06/2018 - 12/2018 Helped customers update accounts, sign up for new services and take advantage of special offers. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

Helped customers find specific products, answering questions and offering advice. Properly verified customer identification for alcohol or tobacco purchases. Preloader / UPS - Brooklyn, NY 09/2017 - 03/2018

Used ladders and pallet jacks to load and unload merchandise weighing up to 50 pounds. Assisted 10 sorters by loading trucks with assigned packages for 20 routes. Read and attached appropriate labels and tags to products and packages for identification purposes. Cashier/bartender / Radio City Music Hall - New York, NY 10/2016 - 02/2017 Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Helped customers update accounts, sign up for new services and take advantage of special offers. Learned roles of other departments to provide coverage and keep store operational. Properly verified customer identification for alcohol or tobacco purchases. Collected food, wine and appetizer orders from patrons and promoted upsell items. EDUCATION AND TRAINING

Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Cashier/assistant Manager / Quiznoes - Manhattan, NY 09/2014 - 06/2016 Calculated inventory and ordered appropriate supplies to meet expected demands. Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements. Trained workers in every position, including food preparation, money handling and cleaning roles. Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Cashier / Marshall's - Brooklyn, NY 08/2013 - 11/2014 Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.

Help customers load purchased equipment when necessary. Answered questions about current promotions and resolved issues according to store policies. Helped customers by answering questions and locating merchandise. Bagged, wrapped and packaged purchases according to customer needs. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Cashier/team Leader / Mcdonalds - Brooklyn, NY 07/2011 - 10/2013 Learned roles of other departments to provide coverage and keep store operational. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Cashier/cleaner / Clean Rite Laundry Mat - Brooklyn, NY 07/2010 - 08/2011 Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.

Strengthened building cleanliness by inspecting perimeters, picking up trash and performing cleaning washers and dryers daily

Washing and folding customers laundry .

George Wingate High School - Brooklyn, NY

High School Diploma

Kingsborough Community College of The City University of New York - Brooklyn, NY Associate of Arts: Security Management

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