Customer Service Representative
Resume:
Gracelia Farias
Spokane, WA *****
**************@*****.***
Work Experience
CSR - Customer Service Representative
Vern Fonk Insurance Services Inc.-Yakima, WA
August 2016 to July 2017
Would call customers regarding past due payments on their auto or home policies. Made sure information was up to date and would help sign up people for new companies. CSR - Customer Service Representative
Farmers Insurance Group-Yakima, WA
July 2015 to August 2016
Would call customers regarding past due payments on their auto or home policies. Made sure information was up to date and would help sign up people for new companies as well as new policies when needed. Life Insurance Agent
SCI Dignity Memorial-Yakima, WA
January 2012 to July 2015
Provide customer care service to the clients on their loss and give them the death certificates, life remembered books and provide a peace of mind that their needs were taken care of. Education
Some college in General Studies
Grandview High School - Grandview, WA
August 2003 to April 2004
Skills
• Customer Service
• Upselling
• Sales
• Live Chat (2 years)
• Phone Etiquette
• Cash Handling
• Computer Operation
• Bilingual
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