Customer Service Representative

Michael Fortson

205-***-**** ***********@*****.*** 1914 3rd Ave. N. Unit #405 Birmingham, AL 35203 PROFESSIONAL SUMMARY & OBJECTIVE

Expert Customer Service skills, building loyalty, long-term relationships, and meeting needs. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success. Thrives in an autonomous work environment. Experienced at inside and outside sales, reaching targets, and exceeding expectations. Adept at prioritizing tasks. Seeking a role where I can embrace my customer service skills and work remotely. WORK EXPERIENCE

B&A Warehouse Outside Sales April 2022-May 2024

Independently generated leads and communicated catering features, benefits, and advantages to potential customers. Employed Total Party Planner (TPP) software that streamlined customer interactions and tracked events on or off-site. Built and maintained long-term relationships with customers via consistent communication and through active participation in their events.

Light Bulb Depot Sales Specialist April 2021-December 2021 Identified businesses as key accounts, contributing to customer base growth and increased market share. Communicated product features and benefits to customers. Created quotes, entered call center data, and order entry using Secure Shell.Version 0.66.

Mayer Lighting Showroom Lighting Specialist - American Lighting Association AL July 2016-April 2020 Implemented lighting solutions for commercial and residential designers, to bring their customers’ design ideas to life. Provided comprehensive customer care both online and on-site. Managed order entry, processing, and payment from project inception to completion through JD Edwards ERP software. Illuminations Lighting: Pepper Place Showroom Manager October 1999–June 2016 Managed satellite showroom solo. Developed commercial and residential lighting solution plans for designers and clients. Cultivated product and brand awareness in the community via events, and word of mouth. Organized product knowledge meetings and special events for industry professionals and clients to drive sales growth. Entered orders via PSI Profit Systems, Inc. and tracked customer engagement through Contact Management. SKILLS

● Self-Sufficient

● Problem Solving

● Communication

● Microsoft Outlook

EDUCATION

Associate in Applied Science in Interior Design Associate in Applied Science - Retail Management Virginia College / Southern Institute School of Interior Design Jefferson State Community College, Birmingham