Call Center Technical Support
Resume:
Donna S. Tarr *** N Franklin St.
Knightstown, IN 46148
*************@*****.***
EXPERIENCE
Working Solutions— Customer Support Management
Remote
January 2019 - PRESENT
Turbo Tax, Indianapolis, IN (Remote from Home) Jan 2019 - Present T2 Management of 5 support partners. Tax Expert and Product Support Representative for Filing Taxes and Customer Service (Web Cam) On turbo tax programs. Assist with filing questions, technical support and updates. Assist in the Chatroom and T2 Supervisor To help resolve issues for Turbo Tax Representatives
Off Season campaigns - Datalot, Inc, Biotel - Lifewatch, Sabre programs. TransAmerica Agency Network — Life Insurance and
Health Insurance Representative
Apr 2018 - Jan 2019
Explain to customers types of policies for family planning. Check to ensure that appropriate changes were made. Establish and implement departmental policies. Collect and analyze data on customer demographics.
ANGIE'S LIST-Member Sales
Jul 2016 – Apr 2017
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Call Center Representative and Management of over 50 Million Members throughout the United States.Retention, Call Center Support, Sales, and Technical Support
STERICYCLE, INC - Quality Assurance Manager, Call Center May 2015 – March 2016
Call Center Management of over 200 Representatives including 100 Clients. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
EDUCATION
Clearwater Highschool, Clearwater, FL High School
Diploma, Jun 1987
School Name, Location — Florida Metropolitan University, Clearwater, FL(Business Management)Jan '08 - Aug '09 PROJECTS
Project Name —Indiana Life & Health Insurance License - 2016 to 2018
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