Quality Assurance Release Management

Godwin Chukwu Email: *.**************@*****.***

Phone: 617-***-**** - Boston, MA

LinkedIn: linkedin.com/in/godwin-chukwu-a1484136 A S S O C I A T E D I R E C T O R – IT D E L I V E R Y M A N A G E M E N T : P R O D U C T D E V E L O P M E N T, Q U A L I T Y A S S U R A N C E, T E S T I N G, A N D R E L E A S E M A N A G E M E N T

Over two decades of success in creating strategic vision, defining roadmaps, and directing cross-functional teams to streamline development, testing, quality assurance, and release management functions, while guiding the development of high-quality end-products that meet evolving business needs. Recognized for spearheading end-to-end implementation, testing and delivery of major projects, encompassing testing center of excellence (TCoE) establishment, Azure cloud migration, and data analytics platform deployment. Built enterprise strategy around the use of Artificial Intelligence (AI) powered tools to create automated test cases, run tests, analyze test results automatically, and improve test quality. Known for decreasing QA lifecycles, reducing product validation time, and significantly elevating productivity by developing test frameworks, introducing new technologies, and driving process automation. Deep knowledge of test lifecycle management, SDLC, Agile, DevOps/DevSecOps methodologies along with expertise in fostering a work environment focused on innovation, change management, and continuous improvement. Inspirational leader with a history of establishing high-performance culture by providing mentorship/coaching and leading personal development programs. Analytical thinker and problem-solver; complemented by ability to build consensus among business and technical leaders to drive positive change that impacts people, process, and technology. Served as a key member of change control, application, and data governance boards.

Core Competencies

• IT Quality Assurance Leadership

• Artificial Intelligence (AI) powered

test tool creation.

• Governance, Risk Management and

Compliance (GRC) in Cybersecurity

Framework

• Strategic Vision Creation

• Test Strategy or Plan Creation

• Test Framework Development

• Product Release Management

• Continuous Improvement/Six Sigma

• Strategic Planning & Execution

• Application Roadmap Development

• Project Lifecycle Management

• Budgeting & Resource Management

• Employee Experience Improvement

• Change Management

• Technology Transformation

• SFDC Integration & Data

Governance

• IOT and IIOP Telemetry

optimization

• Team Building/Leadership

• Mentoring & Development

• Performance Management

• SDLC/Agile/DevOps/DevSecOps

• Stakeholder Management

• Board Engagement

• Methodical Problem Triage and

Resolution

• SAP Integration and Automation

• Cybersecurity frameworks – NIST

CSF, PCI DSS 4.0, SOCII, ISO

27007, OWASP and HIPPA.

Leadership Success Stories

• Achieved 25% improvement in Enterprise Asset Management with focus on application maintenance and support.

• Achieved 30% improvement in test environment efficiency through automation and by executing system for test data preparation and script development.

• Enhanced operational efficiencies by overseeing successful migration of on-premises infrastructure to Azure cloud infrastructure 15 months ahead of schedule and under budget.

• Established test data management architecture, including frameworks, standards, processes, procedures. Provided direction to lead implementation of over-arching data governance.

• Enhanced operational effectiveness and synergy by consolidating performance, automation, and test data management silos into one “unified testing model”.

• Reduced QA testing cycles and improved team velocity by implementing automated testing frameworks. Godwin Chukwu Page 2

• Fostered a culture of quality and continuous improvement amongst onshore and offshore teams, assessing and enhancing QA processes for increased efficiency and effectiveness.

• Well versed in SDLC methodologies with a demonstrable knowledge of QA methodologies – Smoke, Functional, Integration, Regression, Black/White/Gray box, and Load testing, to mention but a few.

• Experienced working with and managing outsourced vendors and partners, tracking, and enforcing SLA to ensure negotiated contracts and scope of engagements are met.

• Organize and lead strategic and consultative sessions with business stakeholders and technical teams to arrive at consensus on both the strategic and tactical roadmaps.

• Laid foundation of testing center of excellence (TCoE) in liaison with onshore/offshore teams.

• Build yearly Release Calendar to support bi-weekly Agile releases, communicate release details and identify impacts, risks, and mitigation plans.

• Managed and oversaw the implementation and adoption of Salesforce CRM at client sites with the integration of IBM’s Work and Asset Management solution (Maximo) for utilities.

• Over 10 years of continued support, enhancement, and integration experience with third-party tools – IBM, Informatica, Salesforce and SAP.

• Guided the review of functional requirements and user stories, use-case translation to test case/plans and oversees the execution of test strategies and automated regression tests.

• Established and grew Salesforce quality assurance practices and strategies within the SFDC team.

• Developed and grew internal Salesforce Production Support model to advance the discovery of critical issues ahead of users.

• Responsible for managing and directing Salesforce end-to-end testing and release management process. Manage Salesforce Non-Prod environments and coordinate Sandbox data synchronization, refresh, and code conflict resolution.

• Ensure quality of releases through the implementation and enforcement of DevOps quality gates, establishment of testing and automation control gates.

Professional Experience

NTT Data Services – Formerly Dell Services - Client Site, Providence, RI 2016 to Present Associate Director: Delivery Management – Development, Quality Assurance, Testing, and Release Management. Deliver leadership to establish strategic plans and road maps to standardize and simplify product releases including testing SOP, test phase definition, process automation, and test execution. Spearhead successful execution of business plans and IT initiatives in coordination with senior leadership and relevant stakeholders. Set a vision and strategic objectives to manage all aspects related to testing, quality assurance, and release management. Devise strategies to reduce potential risks and ensure completion of projects within set time, budgetary, and quality requirements. Lead multidisciplinary teams to define technology roadmap for the client. Conceptualized, documented, and incorporated test plans, strategies, and use cases in ALM for audit reviews. Formulated communication, change management, and training plans as well as drove metrics ownership.

● Drove 30% decrease in testing and validation time while employing intelligent automation using bots.

● Minimized unplanned outages to meet desired testing objectives while fostering a “shift-left”, “fail-fast” culture focused on rapid innovation.

● Delivered leadership to steer high-impact projects, including:

Led design and execution of enterprise data obfuscation and pseudonymization (deidentification and masking) of Production data in Non-Production environments.

Directed integration and exchange of sensitive/non-sensitive data between the client and vendors/partners.

● Familiarity with Cybersecurity frameworks – NIST CSF, PCI DSS 4.0, SOCII, ISO 27007, OWASP and HIPPA Security.

Godwin Chukwu Page 3

● Knowledge of software industry standards and regulations – IEEE 802.3 & 802.11, ISO 14971, ISO 81001-5-1, IEC 62304, IEC 82304.

● Maintained a highly productive work environment through mentorship/coaching, performance management, as well as training and personal development programs.

● Enabled data assimilation, improved transform/load functions, and drove data-driven reporting while overseeing implementation of data analytics platform.

● Achieved business goals in a customer-focused manner by developing and maintaining current/future state Non- PROD environment architecture.

● Ensured validation of enrollment and claims workflow by developing automated regression test suites.

● Translated customer needs into NTT deliverable services while identifying and leveraging trends in customer feedback to design lasting solutions.

● Managed production incidents and minimized end-user impact in partnership with cross-functional teams.

● Oversaw testing and support of client’s applications across all non-production platforms (Test Minor, Test Major/PPMO, ITS, and FEP) while directing team of engineers.

● Drove adoption of batch-driven performance testing for BCBSRI mainframe claims adjudication applications.

● Ensured continuity of BCBSRI 24-hour development and support operations by resolving escalations and issues.

● Contributed to the ongoing planning for end-to-end cloud journey; supported client in understanding the transformational capabilities of cloud as an opportunity for business enablement and competitive advantage.

● Increased stability and responsiveness of BCBSRI Non-Production platform to meet the needs of hundreds of active users and devices, while remaining agile and scalable to fulfill future demand. Dell Services – Client Site, Wellesley, MA Jan 2014 to Aug 2016 Senior Technical Delivery Manager - Software Development, Quality Assurance & Testing Led teams and administered budgets to oversee the delivery of concurrent projects from inception to completion. Ensured resource availability to complete projects while coordinating onsite and offshore activities. Researched creative solutions to drive productivity improvement, industry best practice execution, and innovation in development, project management, quality assurance, and testing. Developed guidelines based on CoE practices for account personnel.

● Provided direction to oversee project delivery, problem resolution, and risk management. Conducted root cause analysis (RCA) and developed corrective actions to recover failing projects.

● Piloted the development of high performing, multi-skilled Dell engineers at Harvard Pilgrim Healthcare (HPHC) through career development initiatives and performance reviews. Dell Services – Client Site, Wellesley, MA Apr 2013 to Jan 2014 Technical Delivery Manager - Software Development, Quality Assurance, and Testing Provided technical leadership to the Enterprise Strategic Services Team (EPST) in the area of quality assurance and testing, ensuring timely testing of applications for production releases. Managed end-to-end delivery of projects in collaboration with HPHC business owners. Tracked projects’ progress while liaising with business analysts, quality assurance, and infrastructure teams. Carried out monthly reconciliation of project budget against projected budget. Drove validation of SOA components while creating automated regression test suites.

● Established Testing Center of Excellence (TCoE) at HPHC in collaboration with onshore/offshore Dell team.

● Oversaw delivery of applications/IT Infrastructure projects with focus on quality assurance at Dells’ Payer Client.

Led the HPHC implementation of Dell Certified Lean Practitioner project.

● Fostered a results-driven work environment through goal setting, professional development planning, and performance appraisals.

● Acted as a voting member of the Change Control Board, Application, and Data Governance at HPHC. Godwin Chukwu Page 4

Dell Services – Client Site, Wellesley, MA Apr 2012 – Apr 2013 Sr. Advisor, Software Development, Quality Assurance, and Testing Led a team to support Harvard Pilgrim Health Care (HPHC) production applications. Spearheaded the delivery of high quality product releases by building and implementing quality assurance methodologies and systems. Defined testing strategy to guide product releases while managing regression, performance, functional, and explanatory testing. Anticipated post-release customer experience by defining quality practices and metrics. Maintained software quality standards throughout software development lifecycle (SDLC) within the Enterprise Strategic Services team (EPST). Ensured testing and certification of applications for production release in liaison with multidisciplinary teams.

● Improved overall productivity/efficiency while building manual and automated test suites. Created manual and automated regression test suits for SOA components.

● Directed offshore/onshore quality assurance team throughout test lifecycle and monthly production release.

● Evaluated functionality of application before production release while collaborating with cross-functional teams and business units.

● Provided mentorship which enabled junior staff in operating within HPHC complex application landscape.

● Recommended or made decisions on requested changes to baselined work while participating in Change Control Board – CCB meetings.

Thomson Reuters, Boston, MA (formerly Thomson Financial) Jan 2007 to Dec 2011 Lead Engineer

Enhanced robustness of new software applications by carrying out a variety of tests (functional, system integration, UAT, regression, ad performance/stress testing). Managed the development of automated and regression test suites to ensure timely completion and delivery of projects. Accomplished projects within defined schedule by eliminating project risks and dependencies through mitigation planning. Actively participated in cross-functional application design meetings, business requirement definition, technical specification reviews and project status. Translated business requirements and technical specifications into functional test plans. Ensured validation of modified applications by developing regression test scripts. Conducted API testing to ensure that application interface fulfill expected functionality, security, performance and reliability.

● Resolved application issues in collaboration with Network Operation Center (NOC) and Akamai engineers.

● Spearheaded testing and validation of:

Thomson One Investor Relations (T1-IR) application on Oracle Exadata Machine X3-2 database.

Anonymized Thomson One Investment Management (T1-IM) Data for First Income Advisors.

● Managed successful execution of multiple projects (using Agile methodology) by reviewing software engineering work products, requirement documents, software development plans, integration/test plan documents, test procedures/reports.

● Created a test framework in HP Quick Test Professional and SilkTest for investment management, web-based transactional application.

● Enhanced skillset of team members on advanced test systems and workflows through training/mentoring.

● Devised strategy for test planning, test case design (in HP Application Lifecycle Management) aimed at confirming that new or existing applications satisfied relevant standards and customer requirements.

● Transferred SQL test script from Oracle to MS SQL Server and vice versa.

● Implemented test cases in HP ALM; evaluated functionality of application components through regression testing. Demonstrated test results with application performance gains while defining QA metrics. Earlier Experience

Lead Test Engineer Webloyalty.com Nov 2003 to Dec 2006 Sr. Software Quality Assurance & Testing Engineer Software Quality Associates (SQA) Aug 2003 to Nov 2003 Godwin Chukwu Page 5

Software Engineer NMS Communications Sep 2000 to Jan 2002 Software Engineer Nortel Networks Jan 2000 to Aug 2000 Client Support Analyst Mbanx – Subsidiary of Bank of Montreal Apr 1997 to Sep 1999 Education & Credentials

Master of Science, Engineering Management – MBA equivalent with IT & engineering focus Tufts University, Boston, MA

Bachelor of Science, Computer Science

York University, Toronto, Canada

Diploma – Construction Engineering Technology

Kennedy Technical Institute, Rome, Italy

Professional Training & Certifications

Cybersecurity (GRC) Training

Six Sigma Green Belt (SSGB)

Certified Software Quality Analyst (CSQA)

Certified Software Test Engineer (CSTE)

Dell Certified Lean Practitioner (DCLP)

CISCO Certified Network Associate (CCNA)

SAFe Scrum Master 5.0 Certification Training

NTT L2L Leadership Programs – EsLP

Integrating VXML to the Web, MIT, Cambridge MA

Introduction to .NET Framework, MIT, Cambridge MA

Technical Proficiencies

Programming Languages Microservices, Kubernetes, C, C++, Java, XML, CORBA, VB Script, C#, .NET, Java

(J2EE, EJB) on BEA WebLogic, XML, HTML, PERL, TCL/Expect, Shell Scripting, Servlets, JDBC, Source Control Systems: Visual Studio Source Safe (VSS), Perforce

(P4), ClearCase, Continuous Change Management (CCM) DevOps & DevSecOps Tools Azure DevOps, GitHub, Azure Repos Software Development

Methodologies

Agile Methodology on Azure Boards; Waterfall Methodology on JIRA and HP ALM; XP (Extreme) Programming

Automation & Performance

Test Tools

Selenium, JMeter, LoadRunner, HP ALM, HP Unified Functional Testing tool (UFT), TestDirector, SilkTest by Micro Focus, SOAP UI Pro & SOAP UI Freeware, MS Team Foundation System, Test Automation Framework & Test Harness Tools OS Programming

Environment

Windows Server, Mac OS, Google Apps, Sun Microsystems (Intel and Sparc Solaris 2.7 and 2.8), IBM (AIX and UNIX V release 4.1.3 operating system), RedHat Linux 5.2 and 6.0, DEC (VAX 8350), UNIX

Networking LAN/WAN, Protocol Analyzers (WAP, TCP/IP, OSI, KERMIT, and IPX/SPX, SS7, SSL, IIS, HTTPS and HTTP), Routers, Switches, and Load Balancers Relational Database MS SQL, Oracle Exadata (11g, 10g, 9.x, 8.6.3, 7.3.x), DB2 on UNIX, SQL Plus Hardware & Design Sun Microsystems Compact PCI, Motorola CPX8000 Chassis Series Application Software Microsoft Office Suite (Visio, PowerPoint, Excel, Word), Windows Installer and InstallShield Applications (from 6.0 versions 2.21 to 6.5) Godwin Chukwu Page 6

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