Customer Service Support

FRANCISCA G SALAZAR COLCHADO

**** ****** **** *****, ** 76105 683-***-**** ********************@*****.***

JOB OBJECTIVE AND PROFILE

To obtain a entry level position in a office environment that will allow me to grow in potential with a company and contribute my skills that I have acquired from my current role in aspect of Customer support and Service. I am a hard worker that is organized and detailed as necessary, as well as very professional. I am a fast learner and work well in a

team environment or by myself dependent on the needs. I thrive in fast-paced environments, quick decision making, and

multi-tasked roles. Should it be required I’m well at taking initiative once I’ve been trained in my role in any function.

QUALIFICATIONS

•Microsoft software: Outlook, word, and excel.

•Touch Typing and 10 Key

•Reliable

•Organized, Quick to train, Self-motivated, and well at attaining goals.

•Clerical skills

•Knowledge of proper cash handling procedures

•Customer Service Driven with co-peers and our external customers.

•Cash drawer maintenance

•Good Communication skills

•Bilingual

•Exceptional Customer service and Support, to internal and/or external customers

•Can work in a fast-paced environment.

•Knowledgeable in construction

•Machine Servicing

WORK EXPERIENCE

DJO

PACKER/CLERK/STOCKER

JULY 2020-JUNE 2021

•Maintaining inventory for the warehouse prepared warehouse orders when needed.

•Prepared inventory in an organized fashion for packaging

•Execute best practices on stocking and packing that would ensure minimal delays as possible.

•Work well with co-peers on the floor while working, providing assurance I’m here to support anyone else that needs a hand when possible.

•Train other staff members working to create a more streamlined process for all stockers, packers, and clerks.

•Well diverse and trained in other areas as needed as I currently understand all customers faced rolls on the floor.

•Maintain multiple functions while shorthanded or support was needed for team members.

•Provided direct support to upper management as needed to make sure we reached our monthly KPI’s.

•Quickly to address short-hand coverage as needed.

DRUNKEN CRAB CLINTON PLACE

JUNE 2021 – NOVEMBER 2021

•Assist with other cashier staff members as needed when addressing fast pace mental math to ensure customers are receiving correct cashback.

•Clerical addressing cash drops for the store, due to the restaurant not allowing the use of calculators.

•Support restaurant as floor manager, preparing the store and food for transitional coverage to all staff members. This is done to ensure a healthy transfer for the staff departing to those arriving into the evening shift, getting team members up-to-date on issues/summary of the day.

•Willingness to always work even around holidays, or time frames others request off.

•Provided great customer support and service when needed during critical situations with customers.

DHL DECEMBER 2021-SEPTEMBER 2022

•Assembled orders and packed items for shipment, conveying orders to shipping personnel.

•Carried out day to day duties accurately and efficiently picking, packing, and loading.

•Verified quantity and description of materials received by checking merchandise against packing list.

•Acted as back-up product picker during absences and vacations.

•Operating heavy machinery such as forklifts to move materials and items from receiving and storage areas to the production floor.

•Sort and stack all merchandise accurately, timely and safely.

•Observed and applied labels and date codes on each unit produced to assure traceability for quality.

DRIVER PIPELINE

DECEMBER 2022 –OCTOBER 2023

•Performed regular vehicle inspections before first stop of the day.

•Performed tasks such as unloading and loading materials, tools, and equipment.

•Check-in with dispatch to determine the schedule and planned stops reducing delays.

•Complete my required business documentation on time at the end of every workday with minimal error.

•Managed proper transportation of dangerous equipment.

•Follow DOT regulations and safety standards.

Education

W.B.RAY HIGH SCHOOL - 2015

Corpus Christi, TX 78404

TARRANT COUNT COLLEGE - Present

Associates of Art

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