Help Desk Tech Support

Kyle McNabb **** Black Pine Road

Chino Hills, CA 91709

909-***-****

************@*****.***

EXPERIENCE

Central School District,Rancho Cucamonga

—Technology Site Specialist

November 2018-present

● Administer and support Microsoft-based technology.

● Installation and maintenance of projectors, smartboard, and Viewsonic technologies

● Coordinate the deployment of Microsoft software updates and security patches to ensure system integrity

● Train staff and students on the effective use of software and hardware for educational purposes

● Remote help desk tech support for student and staff users on and off premises

● Collaborate with outside vendors to procure technology solutions for a educational setting

● Work with IT team to plan and execute technology-related projects Tri-Cities Regional Occupational Program,Whittier

—Technology Support Consultant

March 2016-November 2018

● Troubleshoot software and hardware problems and determine appropriate actions to be taken

● Help instructors with the use of programs and computer systems

● Advise users of corrective measures over the phone and in person

● Assist in the transport of equipment from site to site

● Communicate with outside technical resources to resolve vendor issues EDUCATION

Mt. SAC College,Walnut, CA

September 2009-2018

CERTIFICATIONS

HARDWARE

Enterprise Routers

Firewalls

Wireless Controllers

Network Switches

Laptops/Desktop/ Printers

Smart Boards/Doc Cams

SOFTWARE

Microsoft Active Directory

Azure Active Directory

Intune

SCCM

Microsoft Office Suite

Automox

Adobe Creative Suite

Smart Notebook

OPERATING SYSTEMS

Windows Server

Linux

Windows

Mac/IOS

Chrome

GENERAL SKILLS

Clear Communication

Problem Solving

Teamwork

Attention to Detail

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