Quality Control Team Members

VALERIE RICO

602-***-**** ***********.*@*****.*** Phoenix, AZ 85042

PROFESSIONAL SUMMARY

Dynamic leader with a proven track record at Circle K, adept in boosting team productivity and efficiency. Excelled in staff training/development and problem-solving, enhancing customer satisfaction and operational success. Skilled in performance evaluation and active listening, I drive significant improvements in service and team cohesion. EXPERIENCE

Store Manager, Circle K, August 2020 - Present

Phoenix, Az

● Provided leadership and motivation to team members to increase productivity and efficiency within the store.

● Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

● Interviewed and hired prospective employees according to team needs.

● Solved problems and resolved conflicts for team members and customers.

● Oversaw day-to-day store operations to foster efficient and profitable operations.

● Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.

● Mentored new employees on store policies and procedures while providing guidance and support in their roles.

● Tracked store inventory and ordered new products to prevent shortages.

● Monitored customer service levels and implemented necessary changes to improve customer satisfaction.

● Answer phone calls and do daily meetings with store owner

● Trained personnel in quality control processes and procedures. Lead, Tide Cleaners, March 2018 - April 2021

Phoenix, AZ

● Processed order request.

● Maintain clean safe environment

● Performed Machine operating when needed

● Preformed Maintenance on machines that needed throughout warehouse

● Provided Training to new employees

● Oversea areas that needed to be addressed

● Completed daily goals

● Maintained accurate records of all inspection results and corrective actions taken.

● Maintained inspection records and documentation associated with quality program.

● Trained personnel in quality control processes and procedures. Housekeeper, Merry Maids, January 2016 - March 2018 2

Phoenix, AZ

● Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.

● Cleaned and restocked restroom areas with towels and toiletries.

● Demonstrated ability to clean and organize multiple rooms efficiently and effectively.

● Proficiently managed time to complete assigned tasks within allocated deadlines.

● Wiped down windows and mirrors with glass cleaner.

● Sanitized tables and countertops with cleaning solutions.

● Reported any maintenance or safety issues to the appropriate personnel. EDUCATION

High School Diploma

North High School, Phoenix, May 2011

SKILLS

● Active Listening

● Performance Evaluation and Monitoring

● Team Development

● Flexible Schedule

● Staff training/development

● Recruitment and hiring

● Bank deposit procedures

● Staff hiring

● Relationship Building

● Problem-Solving

● Attention to Detail

● Teamwork and Collaboration

● Fast Learner

● Resourceful

● Technical Support

REFERENCES

Jodi Najera - Tide Cleaners

Manager Co Worker

Phone Number 602-***-****

****************.*@*****.***

Jessica Torres - Amazon

Last Mile Incident Response Team Friend

Phone Number 602-***-****

************.**********@*****.***

3

Yuri Gallardo - Circle K

Manager's Assistant Co Worker

Phone Number 480-***-****

****************.*@*****.***

AWARDS

● Premier Performer Award 2023

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