Quality Assurance Project Management

Dr Lori Feldman,

PharmD, MBA

********@*****.*** •

www.linkedin.com/in/drlorifeldman/ •

Baltimore, MD • 267-***-****

Executive Summary

A dynamic, innovative, and results-oriented Pharmacy professional, with extensive experience delivering exceptional healthcare, operational excellence, and continuous improvement for leading hospitals and healthcare organizations. Expertise spans strategic vision, pharmacy administration, project management multi-sited team leadership, process optimization, delivery models, program management, budgeting and fiscal control, quality assurance, and regulatory compliance. Identify opportunities to improve pharmacy operations and provision of medications, gain buy-in from senior leadership, then realize deliverables of initiatives to schedules, budgets, and agreed specifications, with cross-functional collaboration and prioritization. Foster robust relationships with multidisciplinary teams, patients, and families, by offering advice and clearly explaining treatment plans to people with varying levels of medical competencies. Train and mentor colleagues, within positive working environments, to retain talent and build high-performance teams that optimize patient outcomes, transform lives, and drive organizational success.

Areas of Expertise

•Servant & Clinical Leadership

•Medications, Immunizations, IVs & Infusions

•Medications Systems Strategy

•Multi-Sited Pharmaceutical Operations

•Contract Negotiations 340B

•Reimbursement Processes

•TPA Payor Source Enrollment

•Regulatory Compliance

•Formulary Management 340B

•Goals, Objectives & KPIs

•Vendor Management - SLAs

•Quality Assurance & Best Practices

•Presentations & Public Speaking

Key Accomplishments

●Lean Six Sigma Certification

●340 B specialty pharmacy experience HIV, STD and Hep C

●Demonstrated knowledge of all acute healthcare supply chain areas and clinical operations

●Demonstrated knowledge of all project management concepts and principles

●Strong verbal and written communication and presentation skills

●Strong analytical skills

Career Experience

Director Retail Pharmacy, Largo, MD Jan 2024 – Present

340 B specialty pharmacy HIV, STD and Hep C mail order rollout increased sales increased to 58%

KPI workflow completion from 30% to 100% by 1pm

Customer satisfaction increased from 40% to 75% per survey

Chief Pharmacy Director, Encompass Health, Salsibury,MD Jun 2022 – Jan 2024

Leading 10-strong team, drive attainment of key pharmacy objectives. Identify opportunities to improve work processes.

●60% to 94% compliance Medication Management in a 74 bed inpatient rehabilitation hospital

●Cut complaints by 20% with increased operational efficiency.

●Recognized with Employee of the Quarter in 2022 for enhancing employee engagement from 60 to 85%.

Interim Campus Director of Pharmacy, Adventist Health, Rockville, MD May 2021 – May 2022

Headed provision of pharmacy services at health care facility with over 400 beds, leading team of more than 100 staff. Retained oversight of quality and formulary management. Executed daily drug reviews to maximize cost efficiencies and minimize expenditure.

●Hiked leader index employee engagement score from 74 to 85.

●Achieved 100% Joint Commission and Board of Pharmacy (BOP) compliance.

●Served as Medication Safety Chair and Member of Pharmacy & Therapeutics (P&T) Committee.

Interim Retail Director of Pharmacy, B.E. Smith, Winchester, Jan 2021 – May 2021

Developed programs and policies to govern budget process, dispensing, and clinical functions of pharmacy. Built strong culture of collaboration across department. Cross-trained staff and ensured department achieved regulatory compliance and licensure. Created positive work environment, augmented communication and team cohesion. Increased operational efficiency with new software.

●340 B HRSA audits and roll out, Specialty medications HIV,HepC and STD, URAC compliance

Retail Staff - Weekends, CVS Pharmacy, Various, VA Jan 2019 – May 2021

Offered cover to 5 pharmacies, enabling continuous availability of pharmacy services to community during pandemic.

ADOP & Operations, Cardinal Health & Mary Washington Healthcare Jan 2019 – Dec 2020

Delivered supply chain management for inpatient and ambulatory pharmacy services, across multi-sited, Acute Care hospital, with Level 2 Trauma Center and Level 1 NICU. Created strategic plans and optimized clinical and distributive services, fiscal governance, personnel management, and legal accountability. Streamlined operations and provision of care across inpatient pharmacies and outpatient clinics. Set quality, productivity, and performance standards and addressed any deficiencies efficiently. Ensured activities adhered to Mary Washington Healthcare, local, state, and federal guidelines and regulations. Improved patient outcomes and quality of care by focusing on clinical monitoring and therapeutic interventions.

●Directed 50 full time employees (FTEs) and controlled $24 million annual budget.

Adjunct Professor – Health Care Technology, Alfred State College, SUNY College of Technology, Alfred, NY Jan 2018 – Present

Review and improve syllabus to meet student needs. Provide support to full-time faculty members. Gain teaching experience and develop presentation skills.

340 B Interim System Director of Clinical Pharmacy, Jones Memo rial Hospital, University of Rochester, Jan 2018 – Dec 2018

Provided direction and leadership of 25 -strong team of pharmacists and technicians. Led daily pharmacy activities and ensured high level of service delivered to industry best practices, regulatory, and accreditation standards.

●Joint Commission 100% compliant

●Total build of Oncology Suite and rollout of processes and policies

●Reduced oncology patient wait times by half (20 minutes to 15 minutes)

Director of Clinical Pharmacy Services, Kessler Institute for Rehabilitation, Chester, West Orange, Saddlebrook Campuses Oct 2015 – Dec 2018

Appointed to deliver operational success, drafted $1.5 million budget and led team of 18 direct reports. Ensured preparedness for Joint Committee. Augmented employee engagement, leveraging cross-training, mentoring, career development and succession planning initiatives. Increased operational efficiency with deployment of EPIC system. Introduced utilization of in-house compounded medications, when treating GI issues and managing pain. Refined procedures and operations across bulk medications, discharge medications to beds, insulin conversion, IV fluids, missing medications, opioid constipation, transfer medication, bulk fluids sent home, medication scheduling, peg tube clogs, ABX stewardship, and Med Fusion 3500 Syring Pump training activities.

●Lowered inventory by $20,000 per annum.

●Boosted inventory turns from 8 to 12.5.

●Facilitated process improvements

Director of Clinical Pharmacy, Brandywine Hospital, Tower Health, Coatesville, PA Mar 2014 – Sep 2015

Took ownership of multi-sited supply chain, formulary, and budgeting while leading 32-strong team. Improved patient engagement and promoted remote care operations with installation of EPIC software. Built electronic database that housed all pharmacy protocols, policies and procedures. Introduced standard operating procedures (SOPs) hospital-wide for downtime and solutions for CPOE systems.

●Saved $8.5 million in expenditure, by planning and executing highest performing clinical intervention program for Community Health Systems (CHS) Hospitals.

●Cut inventory by 35% over previous year, saving $210,000.

●Increased communication by 18%, following design and roll out of HCAHPS Pharmacy Pilot.

●Shared best practices and feedback on initiatives, cost savings, and programs with colleagues at 25 CHS hospitals.

Senior Director of Pharmacy, St. Agnes Continuing Care Center, Kindred Healthcare, Philadelphia, PA Aug 2006 – Mar 2014

Optimized supply chain directed formulary activities, and drafted budget. Trained, mentored, and led team of 22 full time employees, based across 3 sites. Liaised with CEO, COO, and Medical Directors on development and implementation of new clinical services, processes, and policies. Tracked efficacy of Adverse Drug Reaction program and provided input into training programs, publications, research activities, and presentations. Advised medical staff on drug therapies. Reviewed patients and recommended medications and dosages based on weight, age, and additional criteria. Developed and rolled out departmental quality assurance initiatives and presented quarterly and annual reports.

●Generated savings of up to 50% per annum following collaboration of annual budget.

●Enabled formulary addition or denial decision-making by developing cost comparative analysis of drugs and drug classes

●Founded MM and PNT Committees and key member of Infectious Disease Control Committee.

Education

Master of Business Administration in Health, Health Care Administration & Management (MBA), Walden University, Minneapolis, MN

Doctor of Pharmacy (PharmD), University of the Sciences in Philadelphia, Philadelphia, PA

Bachelor of Arts in Economics & Marketing, The Wharton School, San Francisco, CA

Licenses & Certifications

Medication Therapy Management Certification (MTM), ProCE, 2014

Training

Six Sigma Lean Green Belt Certificate 2021

Member ASHP

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