Part-Time Information Security

Summary:

Approximately **+ years’ experience in the Electronic and Computer Service field. Expert in computer and electronic equipment installation, configuration and repair. Design, develop, manufacture, service and support a range of computer systems, including desktop, notebooks, and enterprise systems (includes servers and workstations). Install and configure all aspects of computer hardware i.e., modems, memory and peripheral devices. Install and configure computer software and operating systems.

Education:

Capella University: B.S. IT Technology, Specializing in Information Security and Assurance, March 2017

Diploma in Electronics and Computer Maintenance, 1991 Honor Graduate,

Coastal Carolina Community College, Jacksonville NC

Certification:

NSA Badge

Six Sigma Certified

Certified Wireless Network Administrator, 1997

ORACLE 9i Certification

ORACLE 9i Forms Building

ASCOM Wireless Solution, Mobility Server Administration

Free Set DCT1900 Configuration, Installation & Maintenance

XMARK, HUGS System Technical Training Program

Infant Abduction (Security) Ottawa, Canada 2004

Hardware/Software:

Visual 6, C++ Turbo, Windows NT, Windows, Windows 10

IBM, Dell, Sun Personal Computers, HTML, Oracle 9i, Visio, Microsoft Product Suite

Microsoft Project, Visio, Cad

Experience:

Senior Systems Engineer, September 2017-March 2024

JPS Interoperability Inc

5800 Departure Dr

Raleigh, NC 27616

Develop strategical and tactical solutions and roadmaps to meet customer requirements on networking and communication technology. Independently oversee the analysis, design, implementation and maintenance of complex networks or standalone devices that provide bi-directional communication and interface securely via encrypted ethernet protocols. Ensure adherence to privacy and security requirements utilizing xxx.

Lead a team of resources in the planning, management, configuration and implementation of computer networks, including local area networks (LANs), wide area networks (WANs) and intranets. Define network hardware and software, configure routers and switches, troubleshooting system, device or network issues, validate security and optimize system and network performance to meet customer service level agreements (SLAs).

Independently evaluate new technologies, ensuring interoperability and compatibility to customer systems to meet system requirements and/or address capability gaps.

Manage x employees. Is this true – if so I will add verbiage to support this.

Implementation Engineer, Jan. 11, 2016 – Sept. 2017

Hill-Rom Inc.

1225 Crescent Green, Suite 300

Cary, NC 27518

Implement and configure remotely, proprietary equipment. Equipment such as Nurse Call Systems and Patient and Staff tracking systems to comply with OSHA guidelines. Work with customer to accommodate custom needs of every aspect of Medical equipment. Receive feedback from customer and contractor so to make satisfactory changes in the system for Patient safety and confidentiality. As a Network Engineer, work closely with IT department to Integrate with customer network and ensure network security procedures are in compliance, and configure wireless integration.

Configure or program network switches and third-party software to enable remote access from secure desktop or laptop that provide VPN’s and RDP sessions for System integration processes. Configure servers for specific sites and programming.

Systems Field Engineer II, May 2008- Aug 2015

Raytheon

5800 Departure Drive

Raleigh, NC 27616

Independently manage project full system lifecycle, from inception through implementation/transition for radio over IP interfacing systems. Collaborate with customers to define system requirements, develop project artifacts (project work plans, business requirement documents, technical specification/design documents, test and training documents).

Develop Statements of Work (SOW) to support project initiatives. Define project approach, roadmap and budget and serves as liaison between project team, client finance and legal offices as applicable. Oversee and define communication vehicles to keep client apprised of project schedule, risks/risk mitigation strategies and ensures successful implementation of project installation.

Solutions Support Engineer, July 2005-2008

Ascom Wireless Solutions

598 Airport Boulevard Ste 300

Morrisville, NC 27560

Utilize, distribute, support and maintain all aspects of Ascom Wireless equipment. Install, configure and trouble-shoot Voice over Internet Protocols (VoIP); ensuring network/bandwidth configurations to support voice, web and email traffic. Customize packet prioritization to ensure service quality, strategizing real-time vs non-real-time traffic to alleviate connectivity or degraded performance.

Install/configure, maintain and trouble-shoot Private Branch Exchange (PBX) analog or digital phone network systems. Deploy T1 PR1 lines, ensuring appropriate channelization to promote quality and performance. Install and configure PBX functions such as voice gateway, voice mail and conference servers.

Integrate the UNITE system utilized in various applications, i.e., Alarm Management Messaging that integrates with any wireless network and telephone system and/or desktop computer.

Provide end user support on a daily basis. Exceed performance standards for customer service with a large user base.

Technical/Network Lead and expert in all aspects of telecommunication and network wiring technology. Perform custom and off-the-shelf installations for various multi-media systems. Install and integrate Media Retrieval Networks for the North Carolina state public school systems, to include streamlined video, video on demand, and media retrieval and projection systems over local area network/turnkey solutions. Trouble-shoot data lines, wire toning, etc.

Install and configure robust (IP based) surveillance camera systems and software (that can be accessed over the internet, LAN, WAN anywhere in the world). Design and customize Digital Video Recorder systems/cards, tailoring to meet unique business requirements. When required seamlessly integrate with existing video systems for utilization in a variety of loss prevention, paging, remote monitoring and crime prevention application systems.

Install IWATSU phone systems/units, as well as emergency phone systems. Integrate communication systems with existing PBX paging systems. Responsible for all aspects of planning and designing unit and line assignment, surge protection and grounding. Alleviate system malfunction, data loss and electrical hazards. Scale phone systems as necessary to accommodate increase in user volume.

Service Manager, April 1997-2005

Hospital Communications Systems, Raleigh, NC

Manage and direct the technical support and repair service for the Hospital Communications Systems, to include, but not limited to, hospital nurse call

Network systems, computer systems and wireless telephone systems. Independently manage and maintain the onsite television repair shop. Utilize hubs to network and install data lines. Install and configure client workstations and servers in support of the IR Tracking Nurse system. Install, configure and maintain Windows 98 and Windows NT operating systems. Install and configure satellite and data cabling. Design, develop and configure satellite networks and receivers. Build dish network, to include administering/configuring network cable, signal balancing and problem resolution.

Integrate satellite components with nurse call computer systems, assigning identification numbers to data lines to correspond with interfacing network software. Assign extensions to wireless phone systems by establishing digital phone line connections from telephone company PBX boxes to digital link units (DLU).

Initialize wireless phone systems; programmatically define wireless phones to base systems/stations, antennas, etc. Troubleshoot any electronic schematic to include but not limited to computer, television, wireless phone and power supply equipment. Utilize hand-held test instruments for certifying and troubleshooting LAN wiring, hubs, routers and switches. Define goals and objectives in support of HCS network infrastructure, help

desk and repair service.

Customized and developed a fully automated online call management system to house equipment and billing inventory in support of help desk and desktop support. Utilize Lotus Notes for application development, data entry, report generation and task assignments. Meet performance standards for customer service with large user base. Maintain and manage in-house system. Train employees on system usage, ensuring all phases of help desk support are properly coordinated, logged, tracked, and resolved

in a effective and efficient manner.

Manage and supervise two teams, providing training and operational troubleshooting support for hardware, software, maintenance, installation and evaluation of vender hardware/software. Monitor employee performance, conduct employee reviews/coaching

sessions. Conduct briefings and presentations for upper level management and

staff on long and short-term plans, quality control procedures and basic day-to-day systems operations.

Web page Development, January 2004

LOM Foundation, Inc. Washington, D.C.

Analyze, independently design, develop and implement web applications for the

LOM Foundation, Inc. Meet with company representatives to gather requirements,

Design templates and conduct walkthroughs for client approval. Utilize HTML,

JavaScript and XHTML. Utilize Microsoft Front Page as the Editor, Photoshop

6/7 and GIF animators for web graphics. Build dynamic links and list web page

Domain with various search engines to promote usability. Developed iterative

Implementation methodology to accommodate LOM Foundation President

Requirements, promoting a fully scalable and extendable application for future

Growth.

Engineer Technician, July 1999 - July 2000

JPS Communications Inc., Raleigh NC

Conducted research and testing. Designed, developed and implemented structured

Test procedures. Served as Free Set DCT1900 Configuration, Installation & Maintenance

Systems radio communications and computer integration technician.

SBI Security clearance

Contact this candidate