Customer Service Specialist
Resume:
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<div class="" style="margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; margin-bottom:0pt; margin-top:0pt; ">CYNTHIA GOMEZ</div>
98 MENDY LN,
TYE, TX 79563-2760
<br>Phone: 325-***-****
<br>Email: ****************@*****.***
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Objective</h2>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Ability Summary</h2>
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<li>Problem Solver</li>
<li>Active Listener</li>
<li>Patient</li>
<li>Time Management</li>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Employment History</h2>
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<span class="" style Financial Aid Assistant</span>
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<div class="" style span>Neecee's Barber College</span>, Abilene, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">*  Enrolled students, get information needed to get them started. <br>
. Students must have completed their FAFSA. <br>
. Check on ISSIR received to outreach new students to get them enrolled. <br>
. Filed students grades and attendance. <br>
. Answer phones and transfer. <br>
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<span class="" style Customer Service Representative</span>
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<div class="" style span>BCBS TX</span>, Abilene, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; "><ul><li>Answer customer calls and provide all requested information.</li>
<li>Resolve customer complaints.</li>
<li>Elevate customer complains as needed.</li>
<li>Provide excellent customer service with each phone call.</li>
<li>Maintain good relationships with providers.</li>
<li>Spent approximately 85% of scheduled work hours assisting customers on the phone.</li>
<li>Good knowledge of medical terminology and anatomy.</li>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Education History</h2>
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<span class="" style General High School Curriculum</span>
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<div>High School Equivalency Diploma </div>
<div>Adult Education<span class="" style Abilene, TX </span></div>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Honors & Activities</h2>
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<div class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">Volunteer with church youth, welcoming new guests and assist with spanish speaking guests as well as assisting with training for girls ministry.</div>
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