Desktop Support
Resume:
Ahmet Yavasoglu
Evergreen Park, IL, *****, USA
*********@*****.***
https://www.linkedin.com/in/ahmet-yavasoglu
Willing to relocate: Anywhere
US Citizen
Work Experience
Desktop Support (Full Time)
Grant Thornton - Chicago, IL (April 2022 - Present)
oProvided technical support via chat, phone call, and ticketing system.
oSupported hardware inventory.
oSupported A/V Systems, Meeting Rooms, and Crestron A/V Systems.
oConfigured Group Policy, modified registry settings, and configured network adapters.
oImaged and configured laptops.
oTroubleshooted MS Windows problems using PowerShell and command line.
oEdited Group Policy and registry settings.
oPerformed QC testing for Windows OS.
oInstalled applications.
oInstalled, configured, and troubleshooted Intune.
oUpdated drivers.
oInstalled Intune on Android and Apple devices.
oTroubleshooted mobile devices.
oLicensed applications (MS Project, Visio, Adobe, etc.).
oConfigured and updated Outlook.
oTroubleshooted Windows OS and checked Event Viewer.
oActivated Bitlocker and encrypted hard drives.
oTroubleshooted Mobile Outlook.
oInstalled and configured Crashplan (Code42) or OneDrive.
oTroubleshooted O365 and Outlook issues.
oWiped/Erased retired laptop HDD/SSD.
oRemoved retired laptops from Active Directory (AD).
oTroubleshooted laptops.
oCreated knowledge base (KB) articles.
oTroubleshooted Outlook issues.
oRepaired file system using command console or PowerShell.
oCreated batch scripts.
Desktop Administrator (Contractor)
Sterling Engineering - Westchester, IL (November 2021 to February 2022)
oWorked with Zendesk ticketing system.
oRepaired laptops and desktops.
oPerformed general troubleshooting for Windows 10, PC networking, browsers, applications, VPNs, and configurations.
oScanned for ransomware and viruses.
oDistributed Windows updates using patch management.
oSupported end users by Remote Desktop Support, email, chat, and phone.
oProvisioned and set up new laptops and desktops.
oUpdated hardware inventory.
oManaged Active Directory users and groups.
oTroubleshooted XML errors for Avionte.
oSupported audio-video devices.
oTroubleshooted mobile devices.
oActivated customer mobile phones and hotspots.
oReset passwords.
oConfigured and troubleshooted Mitel VoIP phones.
oManaged O365 administration console.
oCreated user manuals for troubleshooting.
Desktop Support (Contractor)
Astellas Pharmaceuticals - Northbrook, IL (March 2021 to August 2021)
oWorked with ServiceNow ticketing system.
oRepaired laptops.
oInstalled Office 365, security applications, healthcare-clinical applications, VPN, and third-party applications.
oScanned for ransomware and viruses.
oConfigured Windows 10 and Outlook.
oTroubleshooted Windows 10 system settings, Outlook, browsers, VPNs, etc.
oInstalled printers and scanners.
oTroubleshooted mobile devices.
oInstalled and troubleshooted Intune and Mobile Office.
oShipped laptops and printers.
oSupported end users by remote desktop support, email, chat, and phone.
oDeployed applications using PowerShell.
oProvisioned and set up new laptops.
Desktop Support Specialist (Windows 10 Migration Projects) (Various Companies, 2019-2020)
oDeployed, imaged, configured, and tested new laptops and PCs across various companies.
oBacked up user data and migrated it to network drives or cloud storage.
oInstalled and configured software like Office Suite, security applications, and engineering software (as applicable).
oConfigured network settings, firewalls, and security software for optimal functionality.
oResolved daily end-user issues related to hardware, software, and network connectivity.
o(Optional) Mention specific tools used for imaging (e.g., SCCM, PXE boot) or scripting (e.g., PowerShell) for a stronger impact.
Global Service Desk Specialist (Contractor)
(Zebra Technologies, 2018-2019)
oProvided technical support via a ticketing system (ServiceNow).
oCreated knowledge base articles, user guides, and instructions for self-service troubleshooting.
oManaged O365 administration tasks like mailbox creation, license assignment, and troubleshooting.
oAdministered Active Directory, including password resets, user account management, and permission control.
oInstalled, configured, and troubleshoot VPNs, network printers, mobile devices (Intune), and VoIP phones (Cisco).
oTroubleshooted network, Wi-Fi, Windows issues (applications, drivers, configurations), and O365 applications.
oProvided support for third-party applications, login issues to enterprise systems, and mobile platforms (iPhone, iPad, Android).
o
IT Help Desk Specialist (Full Time)
(Bilfen Schools, Istanbul, Turkey, 2013-2016)
oManaged Active Directory for user accounts, mailboxes, and password resets.
oInstalled and managed various hardware including Windows Servers, network devices, desktops, laptops, and AV equipment.
oSupported mobile devices (iPhone, iPad, Android) and provided technical assistance via ServiceNow.
oPerformed PC repairs for various brands (Lenovo, HP, ASUS, etc.).
oTroubleshooted internet connectivity, VPNs, remote connections, and provided video conferencing support.
o
Desktop Support Specialist (Full Time)
(Genc Tekno Market, Istanbul, Turkey, 2008-2013)
oProvided remote and in-person technical support to customers (phone, email, remote tools).
oSupported VIP customers and escalated complex issues to vendors for hardware troubleshooting.
oSupported Mac, iPad, Android tablets, and cell phones for hardware and software issues.
oManaged Active Directory objects, permissions, passwords, and account lockouts.
oConfigured and optimized computers, patched Windows OS (SCCM), and backed up/restored data.
oProvided technical assistance for video conferencing and troubleshooting various devices (PCs, laptops, printers, etc.).
Education
Bachelor's in Business Ad
Anadolu University - Eskisehir
September 2010 to July 2014
Associate in Public Relations
Anadolu University - Eskisehir
September 2006 to July 2010
High school diploma in Electronics
BDSUML - Eskisehir
September 1991 to January 1994
Skills
Windows OS, Active Directory, 0ffice 365, Ms Office, Re-Image, Office 365 Admin Console, Hardware Repair, Backup-Restore, Computer Networking, Network Usb Printers, Troubleshooting, Installation, Configuration, A/V Support, Mobile phone, Tablet, Cabling, Inventory, Documentation, Remote Support, VIP Customer Support, Router, Modem, Operating Systems, VPN, VoIP, Microsoft Windows Server, Network Support, LAN, TCP/IP, DHCP, PowerShell, DNS, Microsoft Exchange, Help Desk, Mobile Devices, Technical Support, Pc Technician, Application support, Mac OS, Search engines, Intune, Learning technology, SharePoint, Google Suite, Desktop administration, iOS, Adobe Acrobat, ITIL, Citrix, IT support, Software troubleshooting, TCP, SCCM, Firewall, GPO, Registry EditLinks
Certifications and Licenses
Cisco - Network Protocols and Architecture,
May 2020 to Present
• Cisco - Network Protocols and Architecture, By Coursera, May 2020 to Present, Credential ID: KJ7NDNC62AYC
Cisco - Data Communications and Network Services
May 2020 to Present
• Cisco - Data Communications and Network Services, By Coursera, May 2020 to Present, Credential ID: V92VH9Q9XJ5T
Cisco Networking Basics Specialization
May 2020 to Present
• Cisco Networking Basics Specialization, By Coursera, May 2020 to Present, Credential ID: L9NS2F6U8QGW
Cisco - Introduction to Cisco Networking
May 2020 to Present
• Cisco - Introduction to Cisco Networking, By Coursera, May 2020 to Present, Credential ID:
4RMLXP5KQEGW
Cisco - Internet Connection
May 2020 to Present
• Cisco - Internet Connection, By Coursera, May 2020 to Present, Credential ID: 26YUW4YPYL7
Cisco - Home Networking Basics
May 2020 to Present
• Cisco - Home Networking Basics, By Coursera, May 2020 to Present, Credential ID: CFKQXGZV42TZ
Google - Technical Support Fundamentals
February 2020 to Present
• Google - Technical Support Fundamentals, By Coursera, February 2020 to Present, Credential ID: T2VETNA4E8KM
Google - IT Support Specialization
April 2020 to Present
• Google - IT Support Specialization, By Coursera, April 2020 to Present, Credential ID: U43FTE7RDNQ9
Google - IT Security
April 2020 to Present
• Google - IT Security, By Coursera, April 2020 to Present, Credential ID: S584SLT7KT7G
Google - Operating Systems
April 2020 to Present
• Google - Operating Systems, By Coursera, April 2020 to Present, Credential ID: 48B7AL5RK2GZ
Google - Computer Networking
March 2020 to Present
• Google - Computer Networking, By Coursera, March 2020 to Present. Credential ID: ZZV2ZNXRYT2B
Google -System Administration and IT Infrastructure Services
April 2020 to Present
• Google -System Administration and IT Infrastructure Services By Coursera, April 2020, Credential ID:
XAH7VQGY7YAA
• Illinois Driver License
August 2020 to August 2025
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