Customer Service P E

C O R E C O M P E T E N C I E S

■ Ablility to work under pressure and a fast paced

environment

■ Interact well with all levels of management.

■ Excellent communication ■

■ Ability to speak two languages ■ Flexibility/Adaptable, Interpersonal, Leadership and Problem Solving.

■ ■ Dependable worker.

■ Team Player.

E X P E R I E N C E

Daycare Assistant, Little Motivators Daycare, New York, NY 01/2022-Present

● Developed an innovative age-appropriate activities and lesson plans.

● Provide direct supervision and accountability of each child at all times.

● Implement changes in policies and procedures that benefit changes in curriculum, in conjunction with weekly team meetings with staff.

● Created partnership with families, service plans for families and children which addressed safety, behavioural, education and psychological functioning.

● Provide instructional staff guidance to help resolve student issues if deemed necessary.

● Assessed children needs and development and make necessary referrals to service providers.

● Provide written and verbal feedback regarding each student’s progress within daycare setting.

● Recorded anecdotal and observation of children daily. Assisted in the development of individualized educational plans to ensure that each child’s social, emotional and cognitive needs are being met.

● Utilize positive peer strategies to support the social and emotional development of each individual student. Customer Service Associate(TEMP), Duane Reade, New York, NY 07/2023-08/2023

● Ensures productivity meets or exceeds service and quality standards.

● Coordinate with management team for ongoing job trainings in efforts to promote company’s mission.

● Collaborate with team members, provide direct customer service, served beverages and food products.

● Develops and implement process and/or operational improvements to enhance the efficiency and effectiveness of operations.

● Provide adequate team-building skills to promote a positive work environment.

● Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

● Maintained an awareness of all promotions and advertisements. E D U C A T I O N

Gramercy Arts High School, New York, NY graduated 06/2024

● High School Diploma

REFERENCES FURNISHED UPON REQUEST

JULISSA QUINONES

125 West 109th street #12H, New York. NY 10025

*********@*****.***

Motivated college student looking to obtain a diversified and challenging position within an industry where my communication, leadership, organizational and motivational skills can be effectively utilized with an opportunity for enhancement.

Contact this candidate