Customer Service Relations
Resume:
LaZaria Talley
Baltimore, MD *****
***************@*****.***
Dedicated, efficient, and supportive senior restaurant cashier with applicable customer relations and cash-handling experience. Flexible and adaptive team player with excellent relationship-building skills, passion for process improvement, and ability to support all restaurant areas as needed. Insightful trainer with track record of training and mentoring new employees to support restaurant operations. Authorized to work in the US for any employer
Work Experience
Crew Member
Connie’s Chicken & Waffles-Baltimore, MD
January 2024 to Present
• Performed stocking and cleaning activities to ensure a pleasant shopping experience and maintained strict adherence to quality standards and safety protocols
• Perform cash handling and register balancing duties on a daily basis, ensure accuracy of sales transactions, and perform daily counts for product inventory and sales reports
• Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
Packer/Shipper
The UPS Store - Retail Center Sales Associate-Nottingham, MD June 2023 to July 2023
• Collaborated with other staff to increase efficiency during peak hours
• Train new hires on sales processes, customer service, and POS systems
• De-escalated customer complaints and referred issues to management as required
• Greeted customers and offered assistance
Barista
Starbucks-Nottingham, MD
October 2022 to June 2023
• Maintained a clean workspace per all safety standards and regulations
• Greet customers and recommend drink options based on their stated preferences and dietary needs
• Performed routine cleaning tasks and sanitized espresso machine parts, per company and state food hygiene standards
Education
High school education
Chesapeake High School - Essex, MD
September 2019 to June 2023
Skills
• Customer service
• Cash handling
• POS
• Marketing
• Customer service
• Restaurant experience
• Coffee experience
• Food industry
• Organizational skills
• Food service
• Time management
• Host/hostess experience
• Guest services
• Cash register
Certifications and Licenses
Driver's License
July 2021 to December 2025
Assessments
Elementary school classroom management — Proficient September 2020
Managing behavior in elementary school classrooms
Full results: Proficient
Building relationships for childcare providers — Completed September 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Completed
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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