Project Management Manager

CONTACT

PHONE: 732-***-****

EMAIL: ********@*****.***

LinkedIn Profile: linkedin.com/in/gwendalynn-cross-mba-09a7b620

PMI ID: 2656575

GWENDALYNN CROSS, MBA

PROFESSIONAL SUMMARY

Collaborative Sr. IT Professional with over 18 years of experience working closely with global business owners and technical teams on software and new product implementations. Adept in identifying project requirements, defining specifications, and documenting results. Coordinating activities with internal and external teams/stakeholders; implementing processes through to production environment.

Known for strong client-faced relationships and a prominent level of enthusiasm for project success, always seeking new ways to improve and evolve processes. Seeking an opportunity to further my IT management career in a challenging environment and a progressive organization.

Technical and Soft Skills

Adaptability

Agile/Waterfall Development/Delivery

Strong Analytical Skills

API Development/Integrations

Business Process Improvement

Change Management

C-level Engagement

Critical Thinking

Compliance

Excellent Communication Skill

Conflict Resolution

Cross-Functional Team Management

Customer Relationship Management

Data Synchronization

Database Management

Document Management

Financial Analysis & Reporting

Leadership

MS Office 365 suite

People Management

Problem Solving

Procurement and Logistics

Project Management

Project Scheduling

Requirements Elicitation

Resource Allocation

Six Sigma – Green Belt

Software Development Life Cycle (SDLC)

Strategic Planning

System Migration/Integrations

Time Management

Vendor Management

Jira/Confluence and Trello

Salesforce

SQL - Proficient

UI/UX and digital products

API Development/Integrations

Java/HTML/CSS/C#/VBA

Microsoft SQL Server

MS Office 365 suite

Open Air

UAT Scripts -Development/Execution

Toad

Google Sheets

Google Docs

MS TEAMS

MS SharePoint

Education

Keller Graduate School of Management, North Brunswick, NJ

Master of Business Administration (MBA), - Project Management, June (2016),

Graduate Certification Project Management June 2014

Received Leadership Award September 2012,

Sigma Beta Delta Honors (Student President)

DeVry University, North Brunswick, NJ

Bachelor of Science (BS) –Computer Information Systems, (2005)

PROFESSIONAL WORK EXPERIENCE

Sr. Business Systems Analyst/Project Manager July 2022 – March 2024

Horizontal Digital, Minneapolis, MN

Work closely with technology developers, project managers and Quality Assurance to ensure efficient digital transformation experiences in the Salesforce Health Cloud and Customer 360 Platform.

Own the development of business requirements partnering with cross functional groups such as development managers on technical requirements and the QA Teams on test plans and acceptance criteria.

Collaborate on the process, design and implementation of standards for documentation and user stories via an agile (sprint-based) methodology, while leveraging the Jira/Confluence toolset to work in a waterfall methodology.

Assess the current state of client business processes to document gaps and provide recommendations for the future state in line with proposed technology platform capabilities. Manage Technical Release Road Map.

Partner closely with technology leads to illustrate and document cross-platform data flows within the client’s digital ecosystem, defining data interchange specifications/contracts required to communicate via multiple service platforms.

Track project performance, meet budgetary objectives and develop project plans to be shared with clients and leadership.

Contract IT Audit Project Manager @MilliporeSigma Aug 2021 – April 2022

European Recruitment Ltd - Company Registered in England, No. 05924374

Identified, investigated, and contributed to improvement opportunities to achieve optimal service delivery. Responsible for the configuration support, maintenance, and setup of CRM application modules. Set up projects in Jira managed story creation and documentations in confluence.

Configured project in Jira and Confluence for Agile\Scrum processes, define and maintain project scope and controls.

Gathered Requirements for the development of process flow maps to document current conditions (As-Is) Diagram requirements and To-Be (DPT- digitization processes) for 172 applications/systems from laboratory locations in APAC, UK, and US locations.

Managed resources onshore and offshore to Support with the IT Audit Responses for three findings. Managing resources in a waterfall and agile methodology.

Managed Agile/Scrum process from daily standups, backlog grooming, sprint planning, retrospectives to team in defining project strategies, developing goals, and ensures project scope is defined and controlled with Jira to manage Sprint and project processes.

Sr. Software Business AnalystPM Consultant @ Syneos Health Aug. 2021 – Feb. 2022

Vacco, Raleigh, North Carolina

Consulted with system developers, test teams, process managers, and end users to ensure proposed solution is delivered according to schedule, with required functionality to prepare technical responses and proposed solutions to meet business requirements for CRM and LMS.

Facilitated daily scrum calls, grooming sessions, and sprint planning meetings as well as other project ceremonies in Agile Methodology.

Responsible for the configuration, support, maintenance and setup of Jira and Confluence Teams, Learning Management System and SharePoint application modules.

Prepared project documentation such as requirement documents, activity diagrams, and use cases.

Defined an action plan for business analysis deliverables such as requirements definition, use case and or user story development.

Ensured system compliance with FDA 21 CFR Part 11. GxP and Non-GxP, cGMP and ISO 27001, SOC 2.

Digital Project Manager – Freelance March 2020 – Aug. 2021

EG+ worldwide, LLC, New York, NY

Managed day-to-day tasks, performing initiative-taking identification of potential challenges, and ensuring on-time project deliverables on-time. Manage project scope, timeline and budget and execute change documentation when additional requests for features or functionality are made for CRM sysrems. Lead estimation process with project management team and discipline leads.

Define project scope and develop SOWs and Change Orders.

Setup Projects in Jira and managed document creation and version control in Confluence.

Appropriately prioritize and manage the workflow of new work requests received from client and various digital partners.

Sr. Software Business Analyst/Project Manager June 2018 – Oct. 2020

UL (Underwriters Laboratories), Princeton, NJ

Managed over 200+ interoperability projects of varying sizes and complexities with budgets up to $250K, for life science, energy, pharmaceutical, and healthcare organizations. Lead business requirements gathering, documentation, implementation, and project management for multiple projects simultaneously. Collaborated with developers to design software customizations in accordance with the client business requirements Managed multiple agile projects of ERP, CRM and LMS integrations and migrations with Learning Management System (Compliance Wire) for global clients in person and remotely.

Elicited business requirements from clients, external/internal stakeholders, and transformed documents into functional and technical specifications.

Managed weekly Client status meetings with internal/external stakeholders.

Configuration of Compliance wire platform instances, single-sign-on solutions (okta, Azure, OneLogin, Ping) API’s, HRIS/HRMS (workday, Kronos, ADP), EDMS (Veeva, NetDocuments, Documentum) Salesforce and other customized SaaS integration solutions for implementation.

Ensured system compliance with FDA 21 CFR Part 11. GxP and Non-GxP, cGMP and ISO 27001, SOC 2.

Business Analyst Consultant @ UL July 2017 – June 2018

Aerotek, Princeton, NJ

Managed multiple Learning Management System integrations and/or migrations simultaneously while developing trusting relationships with program/project managers and internal/external technical teams.

Used data analytics for HR Learning technologies to assess processes, determine business requirements, translate to functional requirements, and deliver data-driven recommendations and reports to executives and stakeholders.

Developed UAT scripts and facilitated UAT testing sessions.

Ensured system compliance with FDA 21 CFR Part 11. GxP and Non-GxP, cGMP regulations.

Lead Business Analyst Consultant @Educational Testing Services Oct. 2016 – Apr. 2017

TEKSystems, Princeton, NJ

Delivered industry-leading software used by 1,200 employees that shortened business processes from weeks to hours. standardized deployment and post deployment procedures, reducing test deployment cycle by 75%.

Successfully managed project tasks for over eighty features and directed twenty contributors through two release cycles, managed the creation and submission of deliverables through system development life cycle checkpoints.

Consulted with IT and program staff on behalf of AD&SC, gathered requirements, gained approval of system development approach documents, developed UAT scripts and facilitated UAT testing sessions and maintained end-to-end project tracking documents.

Resolved conflicts and established clear goals by effectively managing timelines and shared resources with special emphasis in building relationships across departments.

Educated fifteen specialists and five managers on new onboarding processes in HR Learning Technologies. Created Library for documentation in SharePoint.

Sr. Business Systems Analyst – Contractor @Blue Cross Blue Shield Jul. 2016 - Oct. 2016

Spar Information Systems, Ewing, NJ

Successfully aligned the technology of thirty-seven provider network vendors into Facet system for integration to Dual Eligibility Special Needs Software.

Provided guidance to ten business analysts and selected vendor and IT project team members.

Tracked and reported on project progress, collaborated with team to adjust focus and approach as needed in Jira and Confluence with final documents migrated to SharePoint.

Managed integration points with Facet’s vendor and healthcare provider IT teams ensured deliverables were accurate, timely and actionable. Extensive use of SQL queries for data manipulation and Reporting.

Sr. Operations Business Systems Analyst Sep. 2014 – Jul. 2016

Xerox Government Health Care Solution, Hamilton NJ.

Oversaw the day-to-day operations of 10 Business analyst handling escalations from call center, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. Maintained a 98% SLA status.

Controlled and monitored the ConneXions system for required upgrades and enhancements.

Consulted with senior IT leadership, operations business owners, third party development vendors, and State of New Jersey IT development departments.

Led initiative to update interactive voice response (IVR) system. Authored call flow diagram and call prompt workflow.

Achieved desired business results by negotiating a product process with a disparate business unit.

Extensive use of SQL queries for ETL processes and reporting.

Analyzed project progress and communicated project status to upper management.

Project Lead Business Systems Analyst - Contractor Nov. 2013 - Apr. 2014

Phase II Technology, Trenton, NJ.

Mediated between the technical and business teams to streamline the conversion of business requirements to functional specifications and eventually aid development.

Identified and documented all issues, tracked defects, identified system bugs and data errors; communicated to vendor programmers for solutions and authored data flow diagrams, logical and physical data models with DBA for data migration into new LMS.

Facilitated daily standup meetings and weekly management updates using Jira and Confluence.

Programmer/Business Systems Analyst Sep. 2006 – Oct. 2013

NJ Housing Mortgage Finance Agency, Trenton, NJ

Performed as a lead programmer /analyst, responsible for full application implementation and hardware roll out for contract administration across the state of New Jersey. Coordinate the migration and integration of information and software evolution/changes consistent with federal regulations, and industry standards. Projects and programs Implemented generated $6M in income and under the $200K budget on deadline.

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