Customer Service
Resume:
Jennifer B Lundy
*******@*****.***
PROFESSIONAL SUMMARY
A motivated individual that has over 10 years of experience in laboratory and greenhouse environments and strives to consistently learn new things with a positive attitude. Completely passionate about the things that help others to become more knowledgeable and prosperous.
AREAS OF SPECIALIZATION
Data Management
Inventory Management
Customer Service
Horticultural Practices
Bookkeeping
Supply Chain
EXPERIENCE
2024-present – Substitute Teacher Interim; DeSoto County Schools, Arcadia, FL
Creates weekly lesson plans for class.
Instructs Agriculture Education that follows Florida CET standards.
Manages students of different ages & education level to fullest potential.
Utilizes suitable & hands-on instruction to educate students.
2023-present – Sales Agent; Avis & Budget Car Rental, Punta Gorda, FL
Welcomes all customers by exhibiting an approachable and positive presence.
Presents sales items while processing rental transactions.
Completes rental & return transactions with accuracy.
Utilizes strategic thinking with available fleet on a daily basis.
2021-present – Owner of Mobile Boutique Store; Hootique Boutique, Punta Gorda, FL
Retailer of women, men and children’s clothing, jewelry and handbags.
Maintains and services current customers while developing new clients.
Organizes and tracks inventory for online and direct sales and shipments.
Manages bookkeeping, expenses and all financial aspects of the business.
Utilizes customer service skills to ensure customer satisfaction with purchases and creates lasting relationships to continue future business.
2021-2022 – Production Planning Analyst; Aris Horticulture, Alva, FL
Designed and executes improvement plans to meet company’s short-term and long-term supply chain management and inventory control requirements to achieve orders and forecast fulfillment.
Developed production schedules, plans and metrics to reduce cost and to increase quality.
Analyzed unit forecasts to actual supporting procurement, labor, and facilities and operations planning.
Coordinated the publication of inventory for sales and financial valuation through IS system for customers to preview online.
2014-2021 – Inventory and Logistics Associate-Seed Storage; BASF Plant Science, Durham, NC
Collaborated with customers on storage and shipping requests of seed inventory and data transfers.
Tracked seed inventory movements and documents transfers into and out of inventory to support chain of custody documentation.
Reviewed previously stored samples on a monthly basis by pulling containers and ensuring samples integrity and discard status.
Evaluated and adjusted SOPs on an annual basis for seed storage and logistics processes.
2010-2014– Research and Development Specialist-Seed Storage and Greenhouse; Bayer CropScience, Durham, NC
Managed the site’s seed inventory of transgenic and non-transgenic seeds to satisfy Stewardship guidelines.
Processed seed samples into inventory management system and ensured labeling and data entry matched.
Analyzed and captured sample data into laboratory notebooks and databases in compliance of site’s Stewardship and Regulatory requirements.
Maintained database daily to include data entry, data cleaning, auditing, and updates to inventory.
2008-2010 – Research Technician-Greenhouse and Field Sites; North Carolina State University, Raleigh, NC
Collected data from research trials performed at multiple research stations in NC for annual studies.
Developed new research procedures and maintained extensive and detailed notes covering all aspects of plant growth for various crops.
Supported field development activities for development and optimization of improved processes.
Tracked plant nutrition, diseases and pest control within the greenhouse and field to improve plant quality and yield optimization.
EDUCATION
North Carolina State University, Bachelor of Science in Horticulture
CERTIFICATIONS
Shipping Dry Ice and GMOs by Air and Ground-Environmental Resource Center, Cary, NC
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