Customer Service Project Management
Resume:
Kyra Warren
Denton, TX *****
********@*****.***
I possess four years of valuable experience in secretarial and administrative duties, which have honed my professional, courteous, and respectful customer service skills. Currently, I am a college student majoring in Journalism and minoring in Mass Communications, demonstrating my passion for both creativity and communication. I approach my work with a positive mindset and a strong work ethic, always striving to learn and grow with the right organization. Authorized to work in the US for any employer
Work Experience
Seasonal Coordinator
All My Sons Moving & Storage - Carrollton, TX
January 2024 to March 2024
• Answered multi-phone lines
• Orchestrated end-to-end project management from initiation to closure.
• Managed customer service relations to ensure customer satisfaction.
• Facilitated on-phone deposit transactions with expertise and attention to detail. Customer Service/Driver
Amazon - Lewisville, TX
February 2023 to January 2024
• Drove routes that are optimized for timely and safe delivery of packages.
• Worked collaboratively with team members to ensure seamless load out on routes.
• Conducted weekly inventory checks on shipments of supplies to ensure adequate stock levels. Legal Secretary
McMurray Law Firm - Denton, TX
August 2016 to December 2021
• Performed call handling duties using a multi-line phone system, including call routing to the relevant departments.
• Ensured confidentiality of client intake information while communicating with clients.
• Carried out general office tasks such as emailing, faxing, copying, scanning, and filing, and demonstrated excellent organizational skills.
• Possessed great communication skills with clients, and paid attention to detail. Seasonal Customer Service Representative
Party City Corporation - Denton, TX
August 2020 to December 2020
• Demonstrated outstanding customer service skills by establishing a personal connection with customers and addressing their needs promptly and effectively.
• Collaborated with colleagues and management to promote a team-oriented work environment.
• Managed and prioritized multiple phone lines and provided accurate information to callers.
• Conducted weekly inventory checks to ensure adequate supplies were available and restocked merchandise weekly as part of a proactive approach to maintain optimal levels of inventory. Education
Associate's degree in Mass Communications and Broadcasting Tyler Junior College - Tyler, TX
August 2020 to Present
Diploma in Arts
Billy Ryan High School - Denton, TX
August 2016 to May 2020
Skills
• Office Skills
• Customer Service Skills
• Word
• Excel
• Attention to Detail
• Great Communication Skills
• Outlook
• Positive Attitude and Team Player
• Proficient in Adobe
• Journalism
• Route Driving
• Multi-line Phone Systems
• Writing Skills
• Event Planning
• Proofreading
Links
https://www.linkedin.com/in/kyra-warren-300a1a167? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Certifications and Licenses
Driver's License
Additional Information
I would like to bring to your attention that the recent gaps in my work can be attributed to my engagement in online schooling.
Furthermore, I would like to highlight my recent achievements, which include, but are not limited to, obtaining a certificate in Broadcast Sales from the Texas Association of Broadcasters, creating a personal blog, and obtaining TABC and Food Handler’s Certifications.
Contact this candidate