Business Analyst Data Analysis

Pooja Shivhare

Email: ****************@*****.*** Phone: 469-***-****

Summary

Results-oriented Business Analyst with extensive experience driving process improvements and exceeding goals in data analysis, project management, and test execution. Proven ability to translate business needs into actionable plans, manage projects through the SDLC, and deliver impactful insights through data visualization. Skilled communicator with a strong track record of collaboration and leadership.

Education

Master’s in Business Analytics - Texas A&M University-Commerce Bachelor’s in Business Studies – Trinity International College, Nepal Work Experience

Business Analyst

Dexperts Inc.

May 2023 - Present

Utilize advanced data analysis techniques to extract valuable insights for informed strategic decision-making.

Collaborate closely with stakeholders to gather requirements, document processes, and develop precise business and functional specifications.

Bridge the gap between business and technical teams, ensuring seamless project execution and alignment.

Conduct thorough risk assessments and impact analyses to evaluate the potential consequences of proposed business changes.

Create and maintain comprehensive documentation, including user manuals and training materials, to facilitate smooth system implementations and upgrades.

Provide ongoing support and expert guidance to business users, resolving issues and recommending process improvements for enhanced operational efficiency. Business Analyst

Websurfer Nepal Communication Pvt. Ltd

2019 - 2021

Successfully managed projects through the Software Development Lifecycle (SDLC) using Agile methodologies (JIRA), ensuring on-time delivery with a 100% project completion rate.

Translated business requirements into user stories and epics, facilitating effective sprint planning.

Conducted gap analysis (SmartSheet) to identify improvement opportunities, resulting in a 20% increase in operational efficiency.

Provided leadership and clear communication, driving issue resolution (Salesforce) and a 10% increase in team productivity.

Analyzed financial data and created interactive dashboards in Power BI and Tableau to empower stakeholders with data-driven decision-making.

Spearheaded the design, testing, and implementation of compensation plans, achieving a 20% improvement in alignment with unit economics goals.

Monitored financial performance against budgets and forecasts, consistently providing insightful variance analysis and actionable recommendations, leading to a 10% reduction in budget variances.

Projects

ISP Pricing Analysis: Analyzed internet service provider (ISP) pricing data using Power BI and Excel to identify key relationships between internet package pricing, speed, data limits, and service type.

Sentiment Analysis: Performed sentiment analysis using Python and natural language processing (NLP) techniques like Vader or Roberta models to gauge customer sentiment towards different ISPs.

Personalized Recommendations: Developed personalized internet package recommendations for users based on their preferences and needs.

T2D Prediction Model: Developed a decision tree model using R to establish thresholds for SugarIntake and ChLevel to determine the probability of T2D. Integrated GymVisits as an additional factor in determining T2D probability for specific ChLevel ranges. Certifications

Scrum Master (Scrum Alliance)

Salesforce

Power BI – PL 300

SQL

Tableau

MS Project

(Pooja Shivhare)

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