Customer Service Technical Support

Jasmin Poole

***********@*****.*** 936-***-**** Conroe, TX

SUMMARY

Seeking a Customer Service Rep role with over 3 years of experience in customer support and problem resolution. Skilled in delivering high satisfaction through effective communication and timely issue resolution. Proven ability to enhance operational efficiency and data integrity in healthcare and technical support settings. SKILLS

Customer Retention Strategies • Troubleshooting • Operating Systems • Help Desk • 40 + WPM Typing • Customer Training • Logistics

WORK EXPERIENCE

Teletech Remote

Customer Service Representative Sep 2023 - Apr 2024

• Provided comprehensive solutions to customer inquiries, achieving high levels of satisfaction through accurate and timely information delivery.

• Conducted thorough research to resolve customer issues, enhancing the efficacy of response protocols. Integrated Resources Institute Humana Remote

UM Administration Mar 2023 - May 2023

• Temporary assignment

• Organized and attached faxes to facilitate streamlined chart reviews, aiding the nursing staff's operational efficiency.

• Executed outbound calls to healthcare providers to verify critical clinical data, contributing to the integrity of patient records.

• Documented telephonic interactions and clinical details meticulously, improving the quality of the patient care information database.

Dish Network Spring, United States

Dish Technician 1 Jan 2022 - Aug 2022

• Executed installation and service of satellite systems, aligning system components for optimal performance and ensuring client satisfaction.

• Facilitated additional sales by recommending smart home products during service visits and completed the setup of related devices.

• Diagnosed and rectified complex technical problems, maintaining seamless operation of voice, data, VoIP, and CTI applications for customers.

Randstad Remote, United States

Prior Authorization Specialist Nov 2020 - Apr 2021

• Accurately extracted and organized member information from complex faxed documents, enhancing the efficiency of document processing.

• Coordinated member data with incoming faxes to ensure accurate and timely information management for team use.

• Supported consistent operational performance and upheld data accuracy during the authorization process, reinforcing dependable service outcomes.

CVS Health/ IngenioRX Las Vegas, United States

Customer Care Representative Sep 2019 - May 2020

• Resolved multifaceted customer inquiries, ensuring adherence to security and confidentiality standards.

• Delivered technical support for online services, employing analytical skills to diagnose and resolve user issues.

• Accurately documented customer interactions and coordinated with retail teams to address escalated concerns. Sutherland Global Service Las Vegas, United States CSR/Loan Officer Oct 2018 - Aug 2019

• Managed customer service operations, resolving inquiries and issues associated with loan account management and providing password assistance.

• Administered financial transactions, processing customer payments and coordinating early loan settlements to maintain accuracy and timeliness.

• Analyzed team performance data, delivered coaching to enhance service excellence, and skillfully handled escalated customer interactions.

Logisticare Las Vegas

Member Support Oct 2017 - Oct 2018

• Oversaw comprehensive transportation programs, ensuring seamless coordination of ambulatory, wheelchair, stretcher, and non-emergency vehicle services, while maintaining rigorous standards in call center operations, provider credentialing, payment processing, logistics, quality control, and data reporting. EDUCATION

Opportunities for Learning

High School Diploma

2014

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