Front Office Customer Service
Resume:
IG Isaac Grabowski
Lubbock, TX ***** 254-***-**** ***********@*****.***
PROFESSIONAL
SUMMARY
Motivated individual offering a wealth of experience in successfully serving customers in busy restaurants. Skilled in sales and marketing and is willing to just work.
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services.
SKILLS Customer service
Hospitality and service industry
background
Inventory management
Cleaning
Food and kitchen safety
Food preparation
New hire training
Quick learner
Check-in and check-out
procedures
Payment oversight
Cash control
Guest services
Time management
Customer Relations
Data Entry
Staff Management
Oral and Writing Communication
Guest Registration
Conflict Management
Telephone Reservations
Front Office Management
Operations Management
WORK HISTORY FRONT OFFICE MANAGER 08/2020 to CURRENT Espantman Investments, LLC College Station, TX
Reconciled end-of-day reports to determine accurate billing and payment processing.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. Coached employees through day-to-day work and complex problems. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Delivered performance reviews, recommending additional training or advancements.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
FRONT DESK MANAGER 12/2019 to 03/2020
Esperanto Development
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Learned to maintain steady and productive work flow while under management turn over.
Resolved guest complaints by addressing issues with rooms promptly. Planned coverage needs and organized services to support incoming special events.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns. TEAM MEMEBER 04/2019 to 03/2020
Blaze Pizza LLC
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Worked 5 different stations each month to provide optimal coverage and meet production goals.
FRONT DESK ASSOCIATE 05/2019 to 12/2019
Prism Hotels
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Answered guest questions and referred to local points of interest. Collaborated with Maintenance and House Keeping team members to handle guest requirements from check-in through check-out. Took reservations over phone, in person and via computer for guests and provided confirmation information.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Kept accounts in balance and ran daily reports to verify totals. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Promoted local entertainment and sporting events and offered details to assist patrons.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
CASHIER 10/2018 to 03/2019
Panera Bread Co
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer to balance register at beginning and end of shift.
Processed POS transactions for cash and credit purchases. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Trained as Line Cook and Dish Washer and provided back-up coverage to provide customers with optimal support.
COOK 12/2017 to 07/2018
Sonic Drive-in
Led shifts while personally preparing food items and executing requests based on required specifications.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Verified proper portion sizes and consistently attained high food quality standards.
Maintained well-stocked stations with supplies and spices for maximum productivity.
KITCHEN HELPER/ COOK/ HIBACHI COOK 04/2016 to 02/2017 Ohanas Japanese Steakhouse
As a Kitchen Helper I,
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Verified freshness of products upon delivery.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. As a Cook I,
Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
As a Hibachi Cook
Regularly interacted with guests to obtain feedback on product quality and service levels.
Led shifts while personally preparing food items and executing requests based on required specifications.
Managed conversation with up to 10 individual while safely and efficiently preparing food for them.
COOK / CREW CHIEF 04/2013 to 05/2015
Sonic Drive-in
As a Cook I,
Practiced safe food handling procedures at all times. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Ensured personnel safety, kitchen sanitation and proper food handling or storage.
As a Crew Chief I,
Trained all team members on key roles to maintain flexibility. Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
Managed 3-12 individuals to ensure steady and productive work flow. EDUCATION High School Diploma 2013
Glen Rose High School, Glen Rose, TX
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