Customer Service Specialist
Resume:
Itzelt Dominguez
*** ****** ***, *******, *****, NJ (US)
************@*****.***
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Trustworthy, dependable, responsible Personal Assistant with 5 years of experience providing ongoing support to the Director of the company Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Well- organized .
Employment History
• Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Manage projects or contribute to committee or team work. Administrate Assistant, Goffa International Corp . Carlstadt, NJ Aug. 2018 - Present
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Solicit sales of new or additional services or products.
• Check to ensure that appropriate changes were made to resolve customers' problems.
Cashier, BJ WHOLE SALE CLUB . East Rutherford, New Jersey Sep. 2017 - Jun. 2018
Leadership
problem solving
Active listening
Adaptability
Computer literacy
Skills
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
• Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
• Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Set up dining areas for meals and clear them following meals.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
• Monitor sanitation practices to ensure that employees follow standards and regulations.
• Clean or sanitize work areas, utensils, or equipment.
• Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Cashier /manger, Burger king . Passaic, NJ
Jan. 2014 - Dec. 2016
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Check to ensure that appropriate changes were made to resolve customers' problems.
Cashier, The Close Out Conner . Patterson, New Jersey Mar. 2012 - Sep. 2014
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
Passaic High School, Passaic, NJ
High School Diploma, Jun. 2015
Contact this candidate