Project Management Customer Service

Kim M. DeRosa

*** ****** ****, ***********, ** **033

(C) 860-***-**** (E) ***.******@*****.***

Professional Summary Accomplished Project Management professional experienced with excellent client and customer service skills. Strong work ethic, supported by strong communication, negotiation, organizational, and leadership capabilities.

Core Qualifications Microsoft Suite Cold/Warm calling

Project Management Database Management

Lead Generation Customer Enhancement

Experience 04/2015-Present Artis Energy Solutions – Middletown, Connecticut Energy Efficiency Business Development Manager

• Working closely with CT/MA utilities in building lighting/HVAC/energy efficiency proposals

• Promote utility incentives with businesses/vendors via B2B

• Maintain sales pipeline (Salesforce) for all energy projects

• Strategize, plan, organize outreach efforts for targeted communities

• Cold call prospective clients to establish new business 11/2006-04/2015 Waste Management – Windsor, Connecticut Account Manager

• Strategically implemented additional recycling/renewable/waste services for national client base through organic growth (Walmart/Target/CVS)

• Provided right size analysis for waste containers

• Researched cost-effective ways to divert waste stream/composting

• Managed customer billing

• Generated customer reporting/analysis via database 08/2005-06/2006 Hartford Hospital, Hartford, Connecticut Assistant Director, Fund Development, Special Events

• Successfully coordinated key fundraising events resulting in generating funding for hospital programs

• Engaged potential donors/medical staff in meaningful cultivation, solicitation and steward activities

06/2002 – 07/2005 Northern Middlesex YMCA, Middletown, Connecticut Director of Fund Development

• Provided leadership to all aspects of the fund development process

• Implemented new report writing database system

• Developed critical corporate/donor relationships

• Worked collaboratively with committees to achieve project goals 07/2000-06/2002 Easter Seals Capital Region (formally affiliated with St. Francis Hospital), Windsor, Connecticut

Associate Director of Development

• Directed two staff members in solicitation of corporate sponsorship, annual giving and special events

• Coordinated three major annual events – raising $200,000 03/1999 – 06/2000 Waterbury Hospital, Waterbury, Connecticut Development Grant Specialist

• Coordinated with respective staff to develop grant funding proposals

• Administered and managed department internal website

• Worked with project managers to support the successful implementation of special events

05/1997 – 03/1999 Cystic Fibrosis Foundation, Wethersfield, Connecticut Special Events Coordinator

• Responsible for all aspects of strategy, execution of organization’s two major fundraising events

• Directed 100 people through seven committees

• Managed event budgeting, accounting, staffing and multi-media 06/1992 – 05/1997 Ames Department Stores, Rocky Hill Connecticut Marketing Merchandising Specialist

• Performed analytical, organizational functions for nationally known retail chain (300 + store, with annual sales in excess of $1 billion)

• Operated effectively in a deadline-driven environment

• Analyzed demographic trends

Education 1990 Central Connecticut State University, New Britain, Connecticut English, Bachelor of Arts Business Minor

President CCSU Marketing Club Internship WVIT NBC

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