Customer Service Package Handler

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EDUCATION

FUNCTIONAL EXPERTISE:

PROFESSIONAL EXPERIENCE:

John M Gichaga

**** ******* ** (Mckinney TX 75071)

Mobile +1-469-***-****

Email: ********@*****.***

To secure a challenging administrator position in a reputable organization to expand my learnings,

knowledge, and skills, while making a significant contribution to the success of the company. High School A Level.

Team Management

Wardrobe management

Warehouse management

Housekeeping Management

Customer Service skills

United Parcel Services (UPS)

2021 – To date :

Leader (Package Handler)

• Supervision of package handling activities

• Training and development of package handlers

• Resource management (manpower, equipment, materials)

• Quality control and performance monitoring

• Problem-solving and issue-resolution

• Communication facilitation

• Safety leadership and enforcement

• Customer service excellence

• Performance management and feedback

• Team building and morale enhancement.

Dubai Parks &Resorts PSJC- (Legoland Park Dubai)

Dec 2017 to Dec 2021

Wardrobe Assistant

Responsibilities.

CAREER OBJECTIVE:

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• Ensure that all uniforms are ready to be picked up using the invotech system

• Arranging uniforms by pairing and placing in different department slots after receiving from outside laundry.

• Looking after in-house laundry washing facility.

• Ensure care and proper maintenance of all uniforms, shoes, and customs.

• Performing frontline duties daily as required to serve all colleagues to their needs.

• Assisting other departments to support operations when needed.

• Providing relevant report as in charge and taking charges of team leader tasks.

• Repairing of basic as part of maintaining the quality of uniform.

• Ensuring the closing of shift is on safety mode on daily basis.

• Monitoring the stock and equipment inventory as per the department standard.

• Assigning of new profile to all new joiners as per the standard of the department using infotech system.

Dubai Parks &Resorts PSJC- (Bollywood Park)

Sept 2016 to De 2017.

Warehouse Assistant (F&B and Retail)

Responsibilities:

• Inventory receiving and checking to ensure correct receiving of quantity against purchase orders/delivery notes and reports shortages, damages, and other discrepancies

• Proper receiving, delivery, inventory documentation and system updating to ensure inventory accuracy and for audit purpose

• Maintains warehouse cleanliness, proper and orderly storage of merchandise for easy picking for delivery to stores.

• Conducts physical inventories check to ensure that the correct stocks are picked accurately for delivery to the correct store locations

• Pick merchandise on a first-in and first-out basis for delivery to store locations when replenishment orders are received in a timely manner

• Loads and unloads delivery trucks for the purpose of receiving stock and/or filling orders for transporting

• Ensure accurate delivery and pick up of merchandise to all locations

• Monitor all inbound and outbound inventory movement

• Proper documentation of inventory movements

• Ensure workplace health and safety requirements are met

• Arrange delivery per business needs in the Park

• Track inventory movement and variances to ensure no inconsistency

• Monitor and control warehouse operations expenses Madinat Jumeirah – Mina A’ Salam

Housekeeping Team Leader (Rooms & Public Area)

Sept 2016 to Dec 2017.

Responsibilities:

• Reports for duty punctually wearing hotel uniform and name badge always.

• Provides courteous and professional service and training at all times.

• Provides constant monitoring of the service standards and cleaning standards of the housekeeping colleague in designates areas.

• Develop deep cleaning schedules and sees that they are monitored.

• Liaises and cooperate with the engineering department for all maintainance repairs to be done in the various areas.

• Liaises with other departments in order to ensure that guest receive the very best service.

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TRAINING ATTENDED

SKILLS

Madinat Jumeirah – Mina A’ Salam

Housekeeping Room Attendant and public area

Sept 2007 to June 2011.

ADMINISTRATION:

• Assists in all inventories, which are conducted on a monthly or quaterly basis.

• Allocates room to housekeeping attendants according to the system implemented in the hotel.

• Makes monthly duty roster for the colleagues.

• Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests.

• Ensures all discrepancies are reported in a timely manner. FINANCIAL:

• To control the usage of guest amenities, cleaning chemicals, cleaning equipment and linen ensuring that there is no misuse, wastage or over ordering.

• Developing Career Training

• Developing Talent

• Fire Fighting Training Provided by Jumeirah Security

• Hot SoS training

• Opera Training

• First Aid

• Basic Food Hygiene

• Basic Fire Safety & Fire Warden

IT Skills:

• I am proficient in Microsoft Packages and MS Windows operating systems. ERP Software

• FBM

• Fidelio

• Adaco

• Hotsos

Contact this candidate