Customer Service Entry Level

JESSICA FORD-HENDERSON

Houston, TX ***** 346-***-**** **************@*****.*** WWW: Bold Profile Medical Business Office

Houston Community College - Houston, TX

Conscientious and detail-oriented Medical Office Specialist with excellent training in managing complex and high-volume clerical work. Mindful of all standards and practices pertaining to health safety and patient confidentiality. Superb team player as well as a strong independent worker.

• Insurance verification • Process billing • Respond to emails. • Healthcare coding • Electronic health records

• Patient scheduling • Confidentiality of sensitive information • Assist with patient flow • Document

production

Finco, 04/2016 - 08/2022

Cashier Customer Service – 1 Nrg Park

Enhanced customer satisfaction by providing efficient and accurate cash transactions. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service resulting in positive feedback from shopp Domino's Pizza, 06/2018 - 12/2018

Customer Service Represenative – Houston

Increased customer satisfaction by providing prompt and accurate pizza preparation. Streamlined kitchen processes for enhanced efficiency and reduced food waste. Collaborated with team members to ensure timely order completion and customer satisfaction. Maintained a clean and organized work environment, adhering to strict health and safety guidelines. EDUCATION

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Cashier, 09/2013 - 12/2013

Whatta Burger Drive In – Houston, TX

Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash and credit card transactions with excellent accuracy levels. Business Technology

CERTIFICATIONS