Quality Control Customer Service
Resume:
R
Clifford Rudolph
*********************@*****.***
Montgomery, Alabama 36104
SUMMARY
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Resourceful Order Picker familiar with quality control and organizing packages. Team players consistently select to mentor new warehouse employees. Recognized for meeting quotas, deadlines and quality standards. Hardworking and punctual professional works in fast-paced, physically demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
SKILLS
Forklift Inventory control
Customer Support
Help Desk
Crisis Intervention
Shipping And Receiving
Active Listening
Time Management
Microsoft Office
Industrial Equipment Experience
Mechanical Engineering Experience
Ability to Lift 40 Pounds
Exceeding Customer Expectations
Customer Service
Strong Communication and Interpersonal Skills
Stocking and Receiving
Cash Handling
Energy and Physical Stamina
Persuasive Selling
Upselling Techniques
Time Management
Sales and Promotions
Security Practices
Excellent Written and Verbal Communication
Computer Proficiency and Microsoft Office
Human Resources Oversight
Finance and Accounting Oversight
Sales Tracking
Supplier Monitoring
Performance Monitoring and Evaluation
Focus and Follow-Through
Policy Development and Enforcement
Business Leadership
Administrative Management
Management Training
RF scanning devices
Shipping oversight
EXPERIENCE
Order Filler
Montgomery, AL
BFG/ Apr 2023 to Current
Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
Resolved issues related to incorrect deliveries promptly and efficiently.
Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
Always maintained cleanliness of work area.
Operated RF scanners to accurately pick orders for customers.
Verified accuracy of order picking by comparing items picked to customer invoices.
Ensured that all shipping documents were accurate and complete before sending out packages.
Performed regular cycle counts to maintain inventory accuracy.
Private Investigator
DCPA Investigations/ Nov 2021 to Current
Manage coverage of "weak" spots and monitor likely target areas.
Patrol areas regularly and make notes of suspicious activity.
Check credentials for all entrants.
Monitor CCTV and look for suspicious activity.
Enforce company rules and policies.
Scan incoming visitors, using wands and x-ray machines.
Report all incidents to law enforcement.
Secure entrances and check for potential break-in spots
Investigate suspected incidents of fraud, theft, or danger
Review video recordings for suspicious activity.
Investigated individuals claiming disability to identify and document fraud.
Compiled exceptional notes on movements of individuals and collected documentation.
Retail Manager
Roses / Nov 2017 to Nov 2021
Exhibited excellent people skills during interaction with employees and customers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Controlled store inventory and reviewed cash handling and operations reports.
Trained and developed new employees for ease of transition into team.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Implemented daily operating procedures to keep the store clean, adequately stocked and well-organized.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Casino Security Officer
Wind Creek Wetumpka/ Feb 2010 to Nov 2017
Protect the employer's property from vandalism, theft, and other illegal activity while patrolling the grounds or stationed at a static position.
Protect the gambling hall's money during transport from the gaming pit to the vaults and other destinations.
Occasionally, go undercover in street clothes to monitor and investigate suspicious activity
Interact with the public on a regular routine
Safeguard patrons and their property and assist guests whenever asked
Greet visitors, give directions, and escort motorists to their car if need be.
Operated radio, telephone equipment and console monitors to watch for and report on suspicious people.
Permitted authorized persons to enter property and monitored entrances and exits.
Performed security patrols of designated areas on foot or in vehicle.
Retail Store Supervisor
Walmart/ May 2003 to Feb 2010
Guided and motivated the night team by establishing and communicating responsibilities and duties to each team member.
Reviewed daily financial records and reports and identified deficiencies in need of attention.
Answered product questions and assisted customers in selection and checkout.
Determined layout of store merchandise for visual appeal to consumers.
Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
Observed and monitored store's security cameras to reduce retail crimes.
Fast Food Manager
McDonald's/ Nov 2001 to Apr 2003
Implemented cost saving initiatives within the store budget guidelines.
Analyzed sales data to identify trends and opportunities for increased profits.
Supervised stock levels of kitchen ingredients ensuring freshness of food served.
Monitored daily operations of the restaurant, including inventory control and ordering supplies.
Ensured compliance with all local health regulations related to food safety.
Conducted regular performance reviews with staff members providing constructive feedback.
Developed and implemented customer service standards for staff to follow.
Managed team of 10-15 employees in fast-paced environment.
Assisted in developing menus items according to customer preferences.
Food Service Worker
McDonald's/ Jan 2001 to Nov 2001
Performed opening and closing duties such as setting up workstations with necessary supplies.
Assisted with unloading deliveries from suppliers into storage areas.
Maintained accurate records of sales transactions for end-of-day reports.
Followed established cash handling procedures when collecting payment from customers.
Assisted in the preparation of food items according to recipes and instructions.
EDUCATION AND TRAINING
High School Diplomacy: General Studies
Sidney Lanier High School May 2001
Montgomery, Al
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