Sales Representative Special Education
Resume:
CARL DERVIN P. BELGA
Silang, Cavite **** Ph
***********@*****.***
EDUCATIONAL ATTAINMENT
Far Eastern University- Cavite
Bachelor of Elementary Education Major in Special Education CAREER HIGHLIGHTS
Quality Superstar with the highest score in QA, Credit One Bank
No Failing Score in QA, iQor- Credit One Bank, Sprint, Wells Fargo, PHH Mortgage Services, Genpact- Gannett
Promoted in just 3 months from Junior Agent to Agent, iQor- Sprint
Perfect OET/ Zero Compliance Infractions for 2 years and 8 months, Wells Fargo
Promoted in just 7 months from Entry Level Caregiver to Senior Level Caregiver
100% AES Score Card for all Parameter: Quality, Knowledge Check, Accounts, Top 15 High Balances Accounts and Dollars Collected
PROFESSIONAL EXPERIENCES
Jollibee Food Corporation JFC February 25-June 21, 2012 Admin Crew
• Requisition of paper bills to coins, auditing cashier sales, auditing store sales and doing transactions with the banker in depositing sales and do transactions with Banks.
• Assisting to the Cashier to prepare the customer orders if possible. Saeha ELC Philippines, Inc. December 2014-February 2015 ESL Online Teacher
• Teaching Korean Kids English subjects via Online.
• Creating lessons plans and program for kids improvement in English subjects. iQor, Credit One Bank May 20- September 11, 2015
Junior Agent
• Doing Outbound and Inbound Calls to collect credit cards payments to the customers.
• Providing payment plans and arrangements if needed. Lalaan Central SPED Center November 2015 – March 2016 Practice Special Education Teacher
• Teaching kids with special needs.
• Creating Individualized Learning Programs that suits to the kids special needs. iQor, Sprint November 16, 2015- May 2016
Agent
• Doing Outbound and Inbound Calls to collect payments to their telco post paid plan.
• Providing payment plans and payment arrangements. Convergys June 30, 2016- August 5, 2016
Agent
• (Did finish training but wasn’t able to continue the employment since I was involved in motor accident)
Wells Fargo - Enterprise Global Services April 10, 2017- December 12, 2019 Account Resolution Specialist
• Doing Outbound and Inbound Calls to collect payments for credit cards debt.
• Providing payment arrangements and payment plans.
• Doing basic fraudulent reporting and disputes if there’s any.
• Creating basic report for Credit Bureau Disputes. iQor, Credit One Bank Jan 13, 2020 - June 16, 2020 Senior Agent
• Doing Outbound and Inbound Calls to collect credit cards payments to the customers.
• Providing payment plans and arrangements if needed. Peter Everett Brown / Crisostomo Mendoza (Private) July 1, 2020 – June 10, 2022 Senior Caregiver
• Patient with Tracheostomy using voice box to speak, with pneumonia, high blood pressure, diabetes, lymphedema, hepatitis, bedsores.
• Cleaning Stoma, Basic Hygiene, Prepare Meals, Medication Management, Companionship, Housekeeping, Mobility Aid, Nutrition and Emotional Support.
• Reporting and Monitoring, Schedule Medical Appointments, Accompany to Appointments, Bathing, Follow Care Plan, Home Management and Household chores. PHH Mortgage Services July 25, 2022 - April 1, 2023 Coordinator, Customer Care Center Resolution
• Doing Outbound and Inbound Calls to collect payments from the customer mortgage accounts.
• Providing Loan Modification, Payment Arrangements, Payment Plans and Setting Appointments to their respective loan specialists. Genpact, Gannett B2B July 11, 2023 - April 21, 2024 Collections Specialist
• Doing Outbound Calls, Inbound Calls and Emails to collect payments.
• Collecting Payments from small medium businesses to big enterprises and corporations regarding the advertisement they placed through print, insert, legal and digital advertisements etc.
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