Case Management Human Resources
Resume:
Amonda Thomas
Temple Terrace, Florida 33637
Phone: 813-***-****
E-mail: *****************@*******.***
PROFESSIONAL OBJECTIVE
Utilize/enhance over 20+ years of professional experience of working with the elderly and disabled, various providers, community organization, and friends/family members of the elderly and disable to foster an environment that promotes their well-being thus enabling them to remain in their homes and communities longer.
PROFESSIONAL EXPERIENCE
2023 – Present – Crisis Support Advocate Manager A – The Spring of Tampa Bay
Meet with all Full-Time Crisis Support Advocates on a regular basis for supervision and guidance. This includes training, coaching employees; assigns and directs work; appraises performance- rewards and disciplines employees together with the Director of Shelter Services and Human Resources.
Oversee and ensure staff complies with ethical standards and quality of service.
Ensure survivors are provided with a supportive staff presence in the shelter 24 hours/day by creating and maintaining the schedule of Crisis Support Advocates.
Train new staff, volunteers and interns as assigned.
Provide back-up support or fill in as Crisis Support Advocate as needed.
Ensure shelter health, safety, and security standards are met.
Report facility needs to maintenance department and coordinate for repairs as needed.
Oversee the after-hours Injunction for Protection filing on Weekends.
Monitor the quality of survivor intake files, survivor exit interviews, survivor support services documentation and ensure it is survivor-focused and empowerment based to meet the standards provided by funders.
Monitor and ensure all statistical information and documentation is entered into the database system and submitted in a timely manner.
Counsel survivors as needed with the Crisis Support Advocates.
Attend staff meetings and training sessions as required.
Monitor and ensure all Crisis Support Advocate duties are completed by the end of each shift.
Coordinate and facilitate groups.
Provide or arrange safe transportation for participants and their children.
Provide on call coverage in coordination with Director of Shelter Services.
Work various shifts on various days of the week, as needed.
In contact with Facilities Director on a regular basis to schedule required maintenance; submit personnel paperwork and address employee-related concerns with the Director of Shelter Services A.
Maintain regular contact with all shelter staff that impacts the daily operations of the emergency shelter.
Maintain regular contact with participants and staff members while providing services.
Supervise Crisis Support Advocates, volunteers, and interns.
Carry out supervisory responsibilities in accordance with The Spring’s policies and procedures.
Directly oversees and manages the Part-Time Crisis Support Advocates.
2011 – 2021 - Supervisor of Case Management-Sunshine Health (Tampa)
Reviewed reports daily to assure Case Manger Compliance.
Utilized critical thinking skills and applicable managed care criteria to evaluate and identify needs for home and community-based services and/or skilled needs for complex cases and reviewed with Case Managers.
Ensured Case Managers establish short-term and long-term goals in collaboration with the members, caregivers, family, natural supports, physicians, etc. that meet the member’s needs.
Accountable for Case Managers managing members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health services by staffing cases with Case Managers.
Coordinated solutions to members’ health care needs while optimizing efficiency and quality outcomes on Supervisor level.
Responsible for identifying members with potential for high-risk complications (such as nursing home admissions) and using knowledge in coordinating appropriate treatment in conjunction with the member and the health care team.
Developed and conducted weekly Nursing Home and Hospital admissions and discharges with Supervisors and Case Managers within the Service Area utilizing Medicare and Medicaid policies and procedures. These were conducted to ensure member transitions to the least restrictive environment possible.
Manage 8 – 22 Case Managers to assure they conduct ongoing member assessments to include implementation, coordination, monitoring and evaluation.
Conducted bi-weekly one on one meetings with Case Managers to address any concerns, review Case Manger’s status via review of reports.
Conducted HIPPA audits
Conducted field visits with Case Managers to ensure policy and procedure was being followed.
Bi-Weekly meetings with the Director of Case Management
Bi-Weekly meetings with the Vice President of Long-Term Care to review any new policy and procedures, changes in policy and procedures, current area stats, state stats, and questions or concerns from Supervisors statewide.
(2007-2011) Case Manager-Amerigroup Tampa, Florida
Conducted ongoing member assessments to include implementation, coordination, monitoring and evaluation.
Utilized critical thinking skills and applicable managed care criteria to evaluate and identify needs for home and community-based services and/or skilled needs.
Established short- and long-term goals in collaboration with the member, caregivers, family, natural supports, physicians, etc. that meet the member’s needs.
Responsible for managing members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health services.
Coordinated solutions to members’ health care needs while optimizing efficiency and quality outcomes.
Responsible for identifying members with potential for high-risk complications (such as nursing home admissions) and using knowledge in coordinating appropriate treatment in conjunction with the member and the health care team.
(2005-2007) CARES Assessor-Department of Elder Affairs Tampa, Florida
Coordinated and conducted comprehensive pre-admission screening assessments of applicants for nursing facility placement and home and community-based services.
Evaluate the level of care and recommend the appropriate placement.
Counseled applicants and/or responsible parties about the available resources to assist them in making informed decisions.
Maintained accurate and up-to-date medical information on clients through regular documentation of casework activities.
Ensured timely and accurate data collection and reporting and follows-up with individuals in accordance with established CARES policies
(2002-2005) ROSS Elderly Services Coordinator-Tampa Housing Authority, Tampa, Florida
Assessed residents’ needs for supportive services
Linked residents to state, local, and federal assistance programs
Worked with community providers to provide services to residents
Attended Health Fairs representing the Tampa Housing Authority
Maintained case files for residents at JL Young and Bethune Properties
Assisted with services for seniors on all Tampa Housing Authority Properties
EDUCATION
June 1996 University of South Florida
Bachelor of Science Degree in Gerontology Nursing Home Administration
Guardianship Training
Assisted Living Administrator Training
KNOWLEDGE SKILLS
701B, Care Compass, CITRIX, FACETS, Microsoft Word, Microsoft Excel, WS, Maintenance Care, iCarol Chat
REFERENCES
Suzan McIntyre, Grant Writer Consultant
Joanne Traeye
Director of Case Management (Simply)
Chantel Negron
AVP Community Development
*************@*****.***
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