Customer Service Data Entry
Resume:
Kiara Chenel Grace
Melbourne, Fl 32901
********@*****.***
Profile Statement: An Energetic Cybersecurity Student with solid hands-on experience and training with offensive and defense cybersecurity though analyzing and tracking cybersecurity threats and incidents. Strong problem-solving skills, self-motivated, and hardworking employee with an excellent track record of meeting and exceeding productivity targets. Currently working on my third year in a Bachelor of Science degree program in Cybersecurity Technology at the University of Maryland Global Campus (Projected Graduation Fall 2025)
Certificates and IT/Cybersecurity Certifications:
●Splunk Certificate
●Advance Cyber Range Certificate
●Security + Certification (COMP001022437885 Expires 4/14/2027)
●Cybersecurity Analyst + (CYSA +) (COMP001022437885 Expires 4/14/2027)
●Intermediate Python Certificate
Work Experience
Remote Work Data Entry Specialist
11:59. Eleven Fifty-Nine: Sacramento, CA
Dec 2020- Aug 2023
●Reviews documents for completeness, accuracy, and consistency in accordance with policies and procedures prior to entry
●Extracts data from documents and coding for entry
●Batches and routes documents; Generates reports, charts, and graphs.
●Ability to key data at a rate acceptable for position requirements (Keyboard at a corrected rate of 5,000 keystrokes per hour with a minimum rate of 85% accuracy)
●Review’s discrepancies in data received, requests clarification or advises supervisor on issues related to data, and performs data verification routines in accordance with procedures
●Pays strong attention to details and accuracy
●Proficiency in MS Office Windows, including Microsoft Word, Excel, and Outlook
●Plans and prioritizes assignments and meets various deadlines
●Communicates efficiently and effectively with supervisors, co-workers, and external customers
Customer Service Lead
Cumberland Farms, Palm Bay, FL.
June 2018- December 2020.
●Ensured that every customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service.
●Received Guest Service Lead training via Knowledge Zone.
●Assists the Store Manager with the proper execution of all store level merchandising and marketing programs.
●Assists the Store Manager with training of the Customer Service Associates.
●Develops and encourages top-notch customer service standards with the store team.
●Works evening shifts and weekend shifts.
Customer Service/Cashier
Dunkin Donuts, Viera, FL.
December 2017- June 2018.
●Served food according to specific recipes and requests.
●Prepared simple food items such as serving ice-cream, sandwiches, and coffee, using proper food handling techniques.
●Cleaned and sanitizes work areas, utensils and equipment according to sanitation guidelines.
●Answered customers' questions, and provide information on service items.
●Computed and recorded totals of transactions.
●Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
●Greeted customers entering establishments.
●Issued receipts, refunds, credits, or change due to customers.
●Received payment by cash, credit cards, and automatic debits.
●Resolved customer complaints.
Customer Service Associate
Cumberland Farms, West Melbourne, FL.
Jan 2016- Dec 2017
●Ensured that every customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service.
●Interacted with customers to provide information and assistance in response to inquiries about products and services.
●Maintained a clean, customer friendly store environment.
●Performed regular cleaning activities including, but not limited to, cleaning floors, glass doors, counter surfaces, and restrooms, emptying all interior and exterior trashcans, rotating and straightening merchandise and cleaning beverage and foodservice equipment.
●Replenished products and supplies to ensure product availability.
●Accurately and efficiently completed sales transactions and maintaining proper accountability at the cash register.
Customer Service/Cashier
Dunkin Donuts, (Pentagon) Arlington VA.
April 2013- June 2014
●Served food according to specific recipes and requests.
●Prepared simple food items such as serving ice-cream, sandwiches, and coffee, using proper food handling techniques.
●Answered customers' questions and provide information on service items.
●Computed and recorded totals of transactions.
●Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
●Greeted customers entering establishments.
●Issued receipts, refunds, credits, or change due to customers.
●Received payment by cash, credit cards, and automatic debits.
●Resolved customer complaints.
Customer Service/ Sales Representative
Vector Marketing, Waldorf MD
May 2011 – Jan 2013
●Interacted with diverse customer base in person and telephonically
●Provided detailed information on services and products to customers
●Recommended services and product options to meet customer needs
●Demonstrated products
●Opened new customer accounts
●Completed and process contracts
●Scheduled customer demonstrations
●Conducted customer satisfaction surveys
●Generated business through follow up and referrals
●Maintained records of all customer interactions and transactions
●Produced weekly reports for management
●Achieved performance objectives in all areas consistently
●General administrative work involving customer interface, a wide range of administrative and analytical support.
Teachers Aid
Eau Galle, Melbourne Fl.
September 2012 - May 2012
●Performed student verifications
●Entered and processed students graded papers
●Maintained student class work files
●Provided ongoing support to Teachers
Education
Completed: Eau Galle, Melbourne FL. High school diploma, 2012
Attended: (Valencia College, Florida 2012-2014) AS-Business Administration -Marketing
Attended: (College of Southern Maryland, 2014-2015) AS- Nursing
Attended:(Keiser University, 2016- 2018) AS- Nursing
Graduated: (Keiser University, 2018- August 2019) AS- Medical Billing and Coding
Completed: (BCR-Baltimore Cyber Range Oct 2023-Jan 2024) Advance Cybersecurity Training
Attending: (University of Maryland Global Campus) BS- Cybersecurity Technology Minor in Finance
Related Studies and Hands-On Experience: Cybersecurity Defense and Offense Hands-on training, Cyber Attack Simulation on the Cyber Range. Identified attacks, mitigated the compromise and remediated the damage. Provided recommendation to prevent future attacks. Used Industry Tools: Palo Alto, Splunk, pfSense, Putty, Wire Shark, NMAP, SIEM, Metasploit, Kali, Python
Attending: (University of Maryland Global Campus Jan 2024-Present) BS- Cybersecurity Technology
Related Studies: Ethical Hacking, Network Security, Linux, Switched, Routers, Wireless Essentials, Digital Forensics, Network Forensics, Mobile Forensics, Security in the Cloud (AWS), Cisco, Threat Management and Vulnerability Assessment, Penetration testing and Cyber Red Teaming.
Technical Skills
Palo Alto, Splunk, pfSense, Putty, Cybersecurity Defense and Offense,
Wire Shark, NMAP, SIEM, Metasploit, Kali
Python
MS Office, Data entry and collation skills, Numeracy skills
References: Available on request
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