Customer Service Data Entry

Mary Michelle White

304-***-****, Email: **********@*****.***

Proficiency Skills:

Data Entry, Customer Service, Public Relations, Microsoft Applications, Accounts Receivable, Multi-line

phone systems, Research, ERM and Paper files. Provide excellent customer service, ability to maintain

confidentiality.

Employment :

01/24/15- 1/23/2024 - State of Ohio, CSRAB, Columbus, OH 43215

Title: Office Administration

● Assist the public entering and

exiting the parking garage.

parking building.

● Collect payment by cash or credit.

Maintain cleanliness of the garage,

working order of multiple payment

centers. Excellent customer service.

● 2nd Shift: Thursday-2:30p-11p

Friday 1p-9:30 Saturday 6:30a-3

Sunday 2:30-11 Monday 2:30p-11

Off Tues/Wed

3/16 - 8/16 - 22nd Century Staffing - UPS

Title: PT Feeder Associate, Warehouse Associate

● Dispatch inbound and outbound loads. Track and record location of loads being stored and

delivered

● Answer inbound calls for will call, retrieve packages from truck to be picked up, answer emails

and make outbound calls to customers,make notation of moves made into computer system.

01/26/15-01/22/16 - Ohio Department of Taxation, Columbus, OH 43229

Title: Clerk 1

● Answer inbound calls from taxpayers needing to take the Identity Confirmation Quiz.

● Administer the IQ quiz, read questions, answer options and results by use of a personal

computer.

● Verify refunds issued, carry forward credits or offsets via IMOD. Make notations of actions

taken.

● Review edits for final review of payments, perform clerical tasks & other related duties as

needed.

09/2/14-01/23/15 - TRC Staffing, Columbus, OH 43215

Title: Public Assistant Inquiries

● Answer inbound calls and assist callers inquiring about the status cases.

● Skill use of computer to inquire and verify benefits.

● Copy, file, fax, scan, email and assist where requested.

12/13-07/14 – Dawson Careers, Columbus, OH 43215

Title: Switchboard Operator/Mail Clerk

● Answer and operate a multi-line telephone system, for fourteen hundred employees.

● Mass mailing/fliers/advertisements to chain store managers, from the corporate office.

● Provide excellent customer service and maintain confidentiality.

● Carry out detailed but basic written and oral instructions.

07/13-02/14 - Robert Half Staffing Office Team, Columbus, OH 43215

Title: Switchboard Operator, Payroll Assistance

● Responsible for answering a multi-line phone system for fifty physicians and two-hundred plus

employees.

● Provide excellent customer service, answering question or directing a caller to the correct

department or person.

● Gather, collate and classify information about data, people and or things.

● Apply principles to solve practical everyday problems or issues.

● Data Entry assisting inputting payroll.

07/12-05/13 – Binder & Binder, Columbus, OH 43215

Title: Receptionist

● Answer and operate an eight line phone system for two advocates and six case workers.

● Maintain records and files by updating client’s file with messages and paperwork that was

received by courts or clients. Handle sensitive compliance request.

● Open, date stamp and distribute mail received.

● Operate postage machine and much office equipment.

10/08-12/11 – West Virginia Department of Health and Human Resources-Bureau of Health and

Health Facilities, Charleston, WV 25311

Title: Office Assistant III

● Assist the Director and Planning Specialists of Child & Adolescents in promoting projects to

assure qualified children received mental health services.

● Assist in keeping track of proposals and allocations; compile and type division letters.

● Operated and maintained a sixteen line phone system.

● Acted as a liaison to outside businesses.

● Assisted in implementing the requirements of the WV DUI program.

● Assisted in reviewing completed courses required for the DUI program.

● Data entry of client’s information of completion of courses and authorization to pull up DMV

records electronically.

● Compile mass mailings. Make travel arrangements for management and team members.

References/Education and Employment prior to 2008 available upon request.

Contact this candidate