Customer Service Assistant Manager
Resume:
Thomas E. Keefe
Assistant Manager,
Bindery Department
Contact
Somerville, MA 02144
*******@*******.***
Objective
Dedicated and experienced professional showcasing a proven commitment to precision, attention to detail, and efficiency. Eager to bring a strong work ethic, adaptability, and commitment to achieving both personal and organizational goals in any professional setting. Education
Arlington High School
Arlington, MA
Key Skills
Efficiency and Productivity
Quality Control
Leadership
Communication
Problem-Solving
Customer Service
April 2011 – October 2023
Assistant Supervisor of Bindery Department
FGS, Braintree, MA
• Supervise and communicate job expectations and plan and monitor job results.
• Attend weekly meetings with upper management and follow-up on unsettled issues.
• Prepare Polar cutter and maintain critical board to cut state licenses, prescribing information, books, pamphlets, etc.
• Operate and oversee stitching machines to bind together printed materials, such as booklets, magazines, and catalogs, ensuring printed materials are assembled accurately and efficiently.
• Inspect finished products for defects, ensuring quality standards and customer satisfaction. Address any issues with alignments or print quality.
• Perform routine maintenance on stitching equipment to ensure optimal functionality. Identify and report any mechanical issues to production.
• Use Polar cutters to cut printed gangs down to individual items.
• Cut cardstock, text weight, label, plastic, and magnet stock.
• Import cutting programs into cutter, update status of job when complete.
• Change cutting stick and blades and troubleshoot machine as necessary.
• Properly clean and maintain all printing machines.
• Manage waste disposal according to environmental regulations.
• Sort and recycle materials when applicable.
• Refill cleaning and maintenance supplies.
May 2017 – March 2020 (part-time)
Cutting Operator
Shear Color Printing, Woburn, MA
• Operate and maintain machine to cut paper stack preparatory to binding or folding.
• Review specifications to determine page sequence, type of fold, and page or sheet size.
• Measure edge of sheet using scale to determine incremental cutting positions from guide.
• Enter cutting positions in proper order into computer memory.
• Remove sheets of printed or unprinted paper stack from load and place them on cutter bed. Jog and align sheets against the cutter guide in preparation for cutting.
• Activate double-hand switches to begin cutting operation.
• Examine cut material for any imperfections and adjust computer program as needed.
• Remove finished or pre-finished material from the cutter bed and stack on pallets for shipment to the customer or next operation.
• Record job information on load tags and time sheets.
• Change knives and lubricate as needed as recommended by manufacturer’s specifications.
• Empty trash bins and dispose of waste properly.
• Clear snow, ice, and debris from walkways and entrances. April 2011 – April 2016 (part-time)
Cutting/Stitching Operator, Shipping & Receiving Clerk Belmont Printing, Belmont, MA
• Operate and oversee stitching machines to bind together printed materials, such as booklets, magazines, and catalogs, ensuring printed materials are assembled accurately and efficiently.
• Inspect finished products for defects, ensuring quality standards and customer satisfaction. Address any issues with alignments or print quality.
• Perform routine maintenance on stitching equipment to ensure optimal functionality. Identify and report any mechanical issues to production.
• Use Polar cutters to cut printed gangs down to individual items.
• Cut cardstock, text weight, label, plastic and magnet stock.
• Import cutting programs into cutter, update status of job when complete.
• Change cutting stick and blades and troubleshoot machine as necessary.
• Empty trash bins and dispose of waste properly.
• Clear snow, ice, and debris from walkways and entrances. October 1985 – April 2011
Cutting/Stitching/Bindery/Folding Operator
Arlington Lithograph, Arlington, MA
• Inspect finished products for defects, ensuring quality standards and customer satisfaction. Address any issues with alignments or print quality.
• Perform routine maintenance on stitching equipment to ensure optimal functionality. Identify and report any mechanical issues to production.
• Operate and oversee stitching machines to bind together printed materials, such as booklets, magazines, and catalogs, ensuring printed materials are assembled accurately and efficiently.
• Cut cardstock, text weight, label, plastic and magnet stock.
• Import cutting programs into cutter, update status of job when complete.
• Change cutting stick and blades and troubleshoot machine as necessary.
Communication
Kept an open line of communications between management and colleagues. Implemented new procedures that improved efficiency of operations.
Leadership
Successfully led a team to exceed daily job goals while maintaining excellent customer satisfaction.
References
Available upon request.
Contact this candidate