Quality Control Continuous Improvement
Resume:
EDWIN
MARQUEZ
SERVER
**************@*****.***
Fort Lauderdale, FL 33304
CONTACT
SKILLS
• Order delivery practices
• Guest Engagement
• Table Setting
• Upselling and Cross Selling
• Relationship Building
• Problem-Solving
• Goal Setting
• Multitasking Abilities
• Conflict Resolution
• Foreign Language Proficiency
LANGUAGES
• Spanish
Bilingual
Adept at enhancing guest experiences and streamlining service operations, I excelled in high-volume dining, mastering beverage preparation and upselling techniques. My proven ability to build relationships and resolve conflicts has consistently improved customer satisfaction, showcasing my commitment to continuous improvement and professional growth in fast-paced environments. Proactive professional with 5 years of work experience and a proven knowledge of food preparation, quality control and catering. Aiming to leverage my abilities to successfully fill the server role at your company. PROFESSIONAL SUMMARY
Server
Black Rock Bar and Grille, FortLauderdale, Florida EXPERIENCE
April 2023 - Present
Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
•
Used restaurant industry terms and lingo to effectively communicate with front- of-house and back-of-house staff.
•
Checked in with guests throughout meal service, replenishing drinks and
• catering to additional requests.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
•
Delivered customer checks and securely processed credit card or cash payments.
•
Informed kitchen of special dietary needs or requests, delivering personalized
• meal options.
Prioritized multiple tasks in dynamic environment and stayed calm and composed.
•
• Jotted down customer orders and promptly delivered food and drinks. Attended company and restaurant required trainings and meetings, improving
• skills.
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
•
• Exercised focus and concentration to keep track of tables and remember orders.
• Memorized menu to help diners make informed meal choices. Created and maintained optimal communication chain, reducing guest dissatisfaction.
•
Greeted and accommodated guests, building positive experience from first interaction.
•
Server
Black Rock Bar and Grille, Tampa, Florida
Assessed guest demeanor and identified negative behavior, addressing with manager.
•
• Suggested additional items to customers to increase restaurant sales. Described ingredients and cooking methods to explain preparation of various food items.
•
Presented menus to answer questions about items and make recommendations.
•
Wrote patrons' food orders on order slips or entered orders into computers for
• transmittal to kitchen staff.
Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
•
• Informed customers of daily specials.
• Checked on guests to verify satisfaction with each course. October 2019 - April 2023
Delivered customer checks and securely processed credit card or cash payments.
•
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
•
• Memorized menu to help diners make informed meal choices. Prioritized multiple tasks in dynamic environment and stayed calm and composed.
•
Created and maintained optimal communication chain, reducing guest dissatisfaction.
•
• Jotted down customer orders and promptly delivered food and drinks. Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
•
Greeted and accommodated guests, building positive experience from first interaction.
•
Persuaded or influenced guest purchase by enticing with higher margin items
• and add-ons.
Assessed guest demeanor and identified negative behavior, addressing with manager.
•
Informed kitchen of special dietary needs or requests, delivering personalized meal options.
•
Executed seamless front-of-house tasks, creating unforgettable dining moments
• resulting in customer loyalty.
Attended company and restaurant required trainings and meetings, improving skills.
•
• Informed customers of daily specials.
• Listened to customer concerns and complaints and quickly rectified issues. Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
•
Described ingredients and cooking methods to explain preparation of various food items.
•
Bartender
C&I Studios, Fort Lauderdale, FL
Presented menus to answer questions about items and make recommendations.
•
Checked patron identification to verify minimum age requirements for
• consumption of alcoholic beverages.
Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
•
• Suggested additional items to customers to increase restaurant sales. March 2014 - March 2019
• Assessed bar inventory and completed requisition sheets to restock supplies. Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
•
Prepared beverages and cocktails according to mixing and presentation standards and recipes.
•
Checked identification of customers to verify age requirements for alcohol
• purchases.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
•
Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
•
Took beverages orders from guests and delivered drinks within reasonable time
• frames.
Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.
•
• Greeted patrons promptly and cordially, exhibiting excellent guest service skills. Completed POS transactions, returning currency, coin and payment cards to
• patrons.
• Answered questions about menu selections and made recommendations.
• Arranged bottles and glasses to make attractive displays.
• Suggested additional items to customers to increase bar sales.
• Followed bar recipes to deliver consistent drink quality and control costs.
• Displayed and retained extensive knowledge of liquor, wine and beer.
• Conducted bar inventory on regular basis to complete daily requisition sheets. High School Diploma
American Senior High School, Miami Lakes
EDUCATION
June 2011
Contact this candidate