Customer Service Representative

MARK BLUE

**** *** ***** **** ******** South Carolina 29204 · 240-***-****

***************@*****.***

Dedicated Customer Service Representative with management background who’s motivated to maintain customer satisfaction and contribute to and company’s success. Able to work independently with an adaptable and flexible nature.

EXPERIENCE

FEBRUARY 2019 – SEPTEMBER 2022

IN-TAKE SPECIALIST SUPERVISOR, H.O.P.E. life Non-profit orgaization

· Assist managing a non-profit organization that focuses on homeless families and youth

· Responsible for the day-to-day operations

· Organize and schedule visits for the President and Vice President of the H.O.P.E LIFE to visit local shelters and organizations to locate families in needs and to introduce the organization to other businesses

· Facilitated and scheduled all meetings and events for the company

APRIL 2020 – PRESENT

AUTOMOTIVE WHOLESALE DEALER, SPUTNIC CAR DEALERSHIP

· Attends auctions approved by management and purchases vehicles.

· Approves all paperwork from auctions and provides proper documentation to the office for purchases.

· Tracks results of auction purchases and compares gross profits from auction vehicles with those of trade-ins.

· Tracks customer interest in vehicles not in stock (lost sales).

· Keeps abreast of current market and current valuation of used vehicles.

· Appraises vehicle trades along with the used-vehicle department manager.

DECEMBER 2018 – APRIL 2020

IVENTORY SUPERVISOR, KHOLS

· Upload all inventory records in database system daily

· Label and mark inventory based on designated area in warehouse

· Report quality deficiencies

· Transport materials to production workstations

· Inspect and troubleshoot all inventory supplies and equipment daily

EDUCATION

JUNE 2006

HIGH SCHOOL DIPLOMA, WALBROOK HIGH SCHOOL

APRIL 2020

CUSTOMER SERVICE LEADERSHIP CERTIFICATE, JOHNSON AND WALES UNIVERSITY (ONLINE)

SKILLS

Service-oriented

Sharp problem solver

Courteous demeanor

Conflict Resolution expert

Multi-tasker

Successful troubleshooting skills

Strong verbal and written communication skills

REFERENCES UPON REQUEST

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