Administrative Assistant Data Entry
Resume:
Peggy Robins
*** ******* **** **********, ** ****9 337-***-**** ************@*****.***
PROFESSIONAL PROFILE
Customer service-oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
High Academic Honors Recognition / Dean’s List.
Effectively apply critical thinking to solve unanticipated issues.
Support the unit, department, and organization, and work with others to accomplish goals.
Communication Platforms – Zoom, Skype.
Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.
Typing Speed – 60 WPM.
American AED CPR Association – Certified in CPR / AED / First Aid
State of Louisiana Certified Nursing Assistant (CNA)
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Patient Registration Medical Records Management
Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics
CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing
Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Unitech Training Academy Medical Assistant
PROFESSIONAL EXPERIENCE
Ollie's Bargain Outlet – Opelousas, LA 10/2023 – Present
Customer Service Representative
§Offer fast and friendly service, answer inbound phone calls, and place outbound phone calls.
§Identify customer needs, provide resolutions to problems, and follow established procedures.
§Operate cash register, process transactions, accept payments, and meet performance standards.
§Take inventory, enter data, and communicate in a clear and concise manner.
§Keep records of customer interactions and complaints.
Unlimited Home Care – Ville Platte, LA 08/2015 – Present
Certified Nursing Assistant (CNA)
§Perform duties in accordance with safety and infection control procedures.
§Provide training to new hires and assist clients with personal hygiene, feeding, and ambulation.
§Gave medication reminders, transport clients to doctor appointments, and use medical equipment.
§Document patient activities and condition and promote an environment of care.
§Abide by HIPAA guidelines to ensure patient privacy and confidentiality.
Additional work experience includes 4+ years as CNA at Senior Village Nursing Home in Opelousas, LA
VOLUNTEER EXPERIENCE
Volunteer as a CNA at St. John Medical Health Fair in Opelousas, LA since 2018
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