Call Center Customer Service
Resume:
Dreveon Davis
Arlington, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Insurance Agent
meiGroup - Arlington, TX
March 2021 to November 2022
Inbound outbound calls
Great customer service skills
operating multiple screens
Great keyboard and note taking and communication skills great at reading/follow a script Great at problem solving
Remote
Shift Leader/Manager
Chop Shop - Kansas City, MO
October 2019 to March 2020
Count money count inventory keep things up to speed also greeting customer with great energy n positivity
Call Center Representative
Liquid Education - Lenexa, KS
April 2018 to September 2019
inbound calls call center I loved this job positive vibes why the short employment I moved to Texas Door to Door Salesman
Renewal by Andersen - Kansas City, KS
March 2017 to January 2018
convincing clients to purchase product using a script and persuasive
.
Fence Contractor
Rhode's Fencing - Windsor, MO
February 2016 to January 2017
Discussed fencing needs with customers, estimating and quoting prices.
● Erected alternate panel, basket weave, louvered, chain link, and picket fences. Selected their location after ensuring no important cable or water lines lied below.
● Marked and dug postholes locations, following drawing specifications as necessary; blasted rocky formations and areas with dynamite to facilitate posthole digging.
● Made rails using saws and other tools to cut lumber and metal; welded metal parts together as necessary, using portable gas welding equipment.
● Mixed and poured concrete around bases of posts, tamping soil into postholes to embed posts.
● Aligned posts, using lines or by sighting, verifying vertical alignment using plumb bobs and spirit levels.
● Attached fence rail supports and tension wire along bottoms of posts to form fencing frames.
● Nailed pointed slats to rails; stretched wire, wire mesh, and chain link fencing between posts. Attached fencing to frames.
● Completed top fence rails of metal fences by connecting tube sections using metal sleeves.
● Constructed and repaired barriers, retaining walls, trellises, and gates using various power-driven augers and hand tools.
Windsor MO. Construction Associate
CTI Concrete Midwest - Windsor, MO
January 2015 to September 2016
Painted walls and other structural surfaces.
● Used concrete fabrication and basic carpentry techniques, such as cutting, shaping, fitting, and joining wood and other construction materials.
● Built and repaired structures in construction, repair, and manufacturing settings.
● Erected scaffold; installed prefabricated building components using hand and power tools.
● Assembled and installed pipe sections, fittings, or plumbing fixtures, applying cleaning solvents, adhesives, caulking, sealants, and coatings as needed.
● Climbed ladders, scaffolding, utility and telephone poles as necessary.
● Operated power-driven pumps, compressors, land, and site surveying equipment.
● Maintained equipment service records and hazardous materials information, properly disposing of hazardous materials.
● Drove company automobiles, vans, and light trucks as needed.
● Cooperated with engineering, technical, and manufacturing personnel. Education
High School Diploma
Fort Osage High School - Independence, MO
Skills
• Assembly (Less than 1 year)
• concrete (1 year)
• Concrete (Less than 1 year)
• plumbing (Less than 1 year)
• welding (Less than 1 year)
• Customer Service
• Cold Calling
• Roofing
• Salesman
• Call Center
• Concrete Forming
• Carpentry
• Door-to-Door Experience
• Drywall
• Management
Links
http://*************@*****.***
Certifications and Licenses
Certified Forklift Operator
Driver's License
Assessments
Customer focus & orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Sales skills — Completed
December 2020
Influencing and negotiating with customers
Full results: Completed
Sales fit — Proficient
August 2019
Assesses personality traits that are important for sales roles. Full results: Proficient
Work style: Reliability — Proficient
December 2020
Tendency to be dependable and come to work
Full results: Proficient
Verbal communication — Familiar
July 2019
Speaking clearly, correctly, and concisely
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
● Welding
● Sanding
● Assembly/Construction
● Installation
● Painting
● Plumbing
● Flooring
● Concrete Work
● Mechanical Labor
● Digging
● Loading/Unloading
● Forklift Certified
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