Customer Service Services Coordinator
Resume:
Raphael Louis Jones
**** **** *****, *******, **. 30228. 323-***-**** / **********@*****.***
Employment History:
Books A Million
(September 2022 - current)
Wichita Falls, Texas 76308
Bookseller duties:
● Welcoming customers to the shop and identifying their needs
● Selling a variety of books and providing book recommendations
● Dealing with orders, enquiries, returns, and complaints
● Performing stock checks and buying from publishers and catalogs
● Displaying books on shelves and designing book displays The Sports Club LA / San Francisco and Upper East side of New York 747 Market Street 94103
05/2007 – 02/2009
415-***-**** / 212- 355-5100)
Description: Membership Service Receptionist / Assistant Membership Services Coordinator
● Answering all incoming calls to the facility and routing each call to the appropriate party.
● Clerical work include- filing, assisting members with completing their membership agreements
● scanning files, Completing and processing membership renewals
● cancellations and member freezes, processing payment on accounts and company house accounts
● keeping an accurate record and log of membership directors’ rotation sheets for sales, and Training of new staff Barnes & Noble Booksellers
2289 Broadway Store #1979
New York, NY. 10024 9/2000 – 5/2007
Description: Lead Bookseller
● keeping an accurate record and log of membership directors’ rotation sheets for sales, and Training of new staff
● Training of new staff Working in a high paced customer service environment,
● Book shelving, stock, inventory of product, assisting patrons at the customer service desk,
● setting up display tables, and promotional advertisements
● Endcap updates, side skids, and updating weekly bestseller list
● Assisting the community relations manager with In-store event planning and presentations General Skills: Excellent Sales Skills, excellent customer service skills, communication skills, proven Human resource management skills such as training and motivation, leadership skills, organizational skills, FOODSAFE, and serving. Microsoft Word processing, excel, Data entry, Phone etiquette.
Education: Certificate of Dance 03’ The Ailey School 405 W. 55 thStreet (at 9 thAvenue) New York, NY 10019
References Available upon request
Contact this candidate