Operations Manager Business

Alamdar (Alam) Lala

***, **** ******, *******, *** York - 11566

+1-516-***-****

****.*******@*****.***

Results-oriented Business Operations Manager with 15+ years of experience driving operational efficiency, maximizing profitability, and exceeding service level agreements. Proven ability to streamline processes, optimize resource allocation, and lead high-performing teams. Adept at analyzing sales data, identifying growth opportunities, and implementing effective strategies to achieve revenue targets. Strong track record of building and maintaining key client relationships and ensuring customer satisfaction. Excellent communication, leadership, and problem-solving skills, with a demonstrated ability to adapt quickly to new challenges and technologies. Business Operations Manager - Western India (05 States) Dec 2022 - April 2024 MeritTrac - Testing & Assesment Solutions

Managed the West Region (Gujarat, Maharashtra, Madhya Pradesh, Chhattisgarh & Goa) for Indian Government Aptitude Examinations & International Examinations (ACT, LSAT, GRE, GMAT, TOEFL). Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning. Adapted and proficient in learning new concepts quickly and efficiently. Managed time efficiently to complete tasks within deadlines. Completed paperwork, recognized discrepancies, and promptly addressed them. Exercised leadership capabilities by motivating and inspiring others. Paid attention to detail while completing assignments. Developed strong communication and organizational skills through group projects. Established successful account relationships by building rapport and maintaining consistent communication. Managed over 5 states' accounts within the West Region territory. Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth. Cultivated relationships with key accounts in the territory and provided support to drive customer satisfaction. Achieved sales goals and service targets by cultivating and securing new customer relationships. Developed and monitored sales representative goals and performance to drive territory goals. Assisted with day-to-day operations, working efficiently and productively with all team members. Worked flexible hours across night, weekend, and holiday shifts. Skilled at working independently and collaboratively in a team environment. Acted as a team leader in group projects, delegating tasks and providing feedback. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Participated in team projects, demonstrating an ability to work collaboratively and effectively. Operations Manager - Western India (05 States) April 2008 - Nov 2022 Planet EDU Exams - Delivering Educations Services Globally During my tenure as Operations Manager at Planet EDU Exams, I spearheaded the operational management of high-stakes English language proficiency examinations, including IELTS, CD-IELTS, OET, and LSAT, across multiple states in India. I successfully cultivated a loyal customer base, with a focus on the IELTS exam, which sees over 3 million test-takers annually worldwide. This was achieved through the implementation of proactive customer service strategies that prioritized client satisfaction and streamlined communication. In addition to managing client relationships, I also mentored and developed team members, fostering a collaborative and high-performing work environment. I played a pivotal role in implementing process improvements that enhanced operational efficiency and contributed to the company's overall growth. This included meticulous monitoring of cash intake to ensure accuracy and accountability. My responsibilities extended to evaluating suppliers to maintain cost controls and optimize operations, generating comprehensive operational reports for management review, and educating the operations team on best practices, company policies, and service excellence standards. Technical Support Assistant - Dell Computers (U.S. Customer) Dec 2006 - March 2008 Wipro Technologies - Mumbai (Bombay)

Provided remote technical support to Dell customers, troubleshooting and resolving hardware and software issues via phone and remote access tools. Effectively diagnosed and repaired complex computer malfunctions, ensuring customer satisfaction and minimizing downtime. Demonstrated expertise in utilizing various remote access tools to efficiently identify and resolve technical problems. Portfolio Manager - Equities Share Trading March 2006 - Nov 2006 Sharekhan - Online Share Trading & Stock Management As a Portfolio Manager, I assessed market conditions for hedge and arbitrage opportunities and discussed trading strategies with portfolio managers. I maintained strong client relationships by providing regular updates on transactions and performance. I also developed and maintained a strong knowledge of multiple products and their varying benefits. Bachelor’s in Accounting & Business Management. April 2005 - May 2008 Maharaja Sayajirao University - Vadodara (India)

High School Diploma April 2004 - March 2005

Don Bosco High School - Vadodara - Higher Secondary School Certificate

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