Customer Service Sales Associate
Resume:
Juana Ceja
Motivated and Focused
Bakersfield, CA
**********************@***********.***
Bilingual, fluent in reading, writing, and speaking Spanish. Goal oriented and motivated to achieve success.
Team player and working hard as a team to meet the goal. Willing to relocate to: Bakersfield, CA - Delano, CA - Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Conduent-Bakersfield, CA
November 2021 to June 2024
Processing payments for invoice or violations
Helping customer create accounts
Assisting with any questions or concerns over invoices or violations received Helping customer with DMV hold confirm violations
Creating abstracts for customer to provide proof to the DMV Answering phone calls in English and in Spanish
Warehouse Associate
Amazon.com-Bakersfield, CA
September 2020 to May 2021
• Sorting
• Packaging
• Distributing
JCPenney Sales Associate
JCPenney-Bakersfield, CA
October 2019 to January 2020
• Recovery
• processing freight
• stocking soft lines
• hard tagging clothing
• sorting go back after closing the store
• recovery before the store opens for the customers.
• Responsible for resolving all customer complaints
• Processed customer transactions
• Greeted customers in a friendly manner
• Assisted an average of 5 customers per day
Target, Cashier
Target Industries-Bakersfield, CA
October 2017 to August 2019
• Operated cash register[s]
• Resolved guest complaints
• Helped guests find what they are looking for
• Assisted guests as needed
• Greeted every guest
• Counted out cash drawers
• Opened and closed store
• Welcomed guests
• Answered questions
• Assisted guests in finding or ordering merchandise
• Handled returns and exchanges
• Processed cash, check, or credit transactions with accuracy
• Promptly addressed guest complaints
• Counted cash drawers
• Stocked merchandise
Dollar Tree Cashier
Dollar Tree-Bakersfield, CA
March 2017 to February 2018
• Opened and closed store
• Greeted customers
• Answered customers' questions
• Assisted customers in finding items
• Resolved customer complaints
• Assisted customers with returns and exchanges
• Worked the cash register
• Counted out cash drawers
• Stocked shelves
Sales Representative
Cascade Water Service-Delano, CA
December 2012 to March 2015
• Sell purified water.
• Help customers with questions or concerns about there phone service.
• Sell cellphones for Boost mobile, Verizon Wireless prepaid, Virgin mobile.
• Sell accessories for cellphones.
• Take payments for cell phone service.
Pastoral Assistant
Ministry Under the Annointing-Federal Way, WA
June 2007 to September 2014
• Event calender for church events.
• Schedule appointments for ministers and Pastoral meetings.
• Schedule payments for ministers who were invited to the church.
• Schedule appointments for Pastors and church members.
• Set up leadership meetings with Pastors.
• Answer phone calls and take messages for pastors when needed.
• Mail out letters to new coming church members
Volunteer Work
Ministry Bajo La Uncion-Federal Way, WA
July 2007 to August 2014
• Do the church paperwork. Set up meetings an confirm meetings for the Pastor.
• Schedule appointments and confirm appointments for the Pastor.
• Take messages and deliver messages to the correct person.
• Make payments for bills for the church and the Pastors.
• Count the money and keep track of the funds for the church, keep records and balance out the account for the church.
Cashier/Sales Associate (Seasonal)
Kmart-Kent, WA
September 2009 to January 2010
• Cashier
• Sales associate
• Customer service
• Exchanges, refunds, and returns
• Stocking
• Recovery
• Go backs
• Sorting,
• Salesfloor
Receptionist
Dr. Joy Molleston-Ruiz-Lakewood, WA
May 2009 to August 2009
• Schedule appointments
• Confirm appointments
• File paperwork
• Run insurance
• Take co-payment if necessary
• Translate paperwork from English to Spanish
• Help patients with translations if needed
• Answer phone calls
• Outbound calls for confirmation of appointments
• Review voicemail messages when opening the office Collection Representative
E R Solutions-Renton, WA
February 2008 to April 2009
Collections
• Cold calls to collect payments on past due accounts.
• Try hard to get and collect payments and move the account out of collections.
• Set up payment arrangements, debit, credit card, or bank account ACH payments.
• Take payments with debit cards, post date checks for account payments.
• Make direct contact with the cardholder and notify of current charges and situation to help resolve Caregiver/Personal Assistant
Catholic Community Services of Western Washington-Kent, WA August 2007 to January 2008
• Help clients with in-home services
• Provide assistance with every day needs an necessities to help them get thru the day
• Do minor housework like cooking, cleaning, and assist with bathing Cashier/Customer Service/Sales Associate
Ross Dress For Less-Tukwila, WA
May 2007 to January 2008
• Cashier
• Stocking
• Salesfloor
• Customer service, returns, exchanges, refunds
• Greeting customers
• Ringing up customers an getting them thru the line as quickly as possible
• Always providing excellent customer service.
Caregiver/Personal Assistant
Maria Ceja-Delano, CA
May 2001 to March 2006
• Assist with daily chores.
• Help with self hygiene
• Assist with cooking and feeding
• Assist with bathing and changing
• Drive to and from doctor appointments
• Administer medication appropriately
Education
High school or equivalent
Delano High School
Skills
• Microsoft Office, Bilingual, computer lit., (10+ years)
• Freight Experience
• Caregiving
• Personal Assistant Experience
• ACH
• Word processing
• Spanish
• English
• Cold Calling
• Inside Sales
• Sales
• Cashiering
• Customer service
• Event Planning
• Retail sales
• Microsoft Excel
• Microsoft Word
• Organizational skills
Languages
• Spanish - Expert
Assessments
Business math — Completed
August 2020
Using basic math to solve problems in a business context Full results: Completed
Outside sales — Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Reliable, dependable, bilingual Spanish, fluent in reading, writing, an speaking Spanish. Hard worker, team player.
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