Dedicated, bilingual, active listening, customer service

Karen Gomez-Lucas

*** ****** *****, ***********, *****, MS (US)

601-***-****

*****.*******@******.***

PROFESSIONAL SUMMARY

Orderly and committed hardworker, seeking to progress by bringing detail-oriented and decisive nature with sound judgment, good multi-tasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate tasks. Possessing a strong devotion to develope bonds that create a welcoming environment and a joyful experience to all members. Fluent in both English and Spanish to better assist the latin community.

EMPLOYMENT HISTORY

Teller, Sunbelt Federal Credit Union

Provide assistance for customers with transactions. Verify customer identities and keep all information confidential. Handle complaints and take appropriate action to resolve them. Answer questions and provide information about the bank services, including credit cards, loans, and bank accounts.

Mar. 2022 - Mar. 2023

Hattiesburg, Mississippi

Cashier, Corner Market

Count cash at the start and end of each shift.

Resolve customer complaints and provide positive, friendly and courteous service.

Greet customers when entering or leaving the store. Follow store policies and procedures.

Jul. 2020 - Aug. 2021

Petal, Mississippi

EDUCATION

Phlebotomy Certificate

• Mobile Lab Phlebotomy Training, Hattiesburg, Mississippi Feb. 2022

Dental Certificate

• Accelerated Dental Assisting Academy, Slidell, Louisiana Nov. 2021

High School Diploma

• North Forrest High School, Hattiesburg, Mississippi May. 2021

Customer Service

Attention to detail

Compassionate

Adaptability

Work Ethic

Teamwork

Bilingual (English and Spanish)

SKILLS

Contact this candidate