Technical Support Windows Server
Resume:
RANA ALI AHMAD
*************@*****.***
LinkedIn Profile:
https://www.linkedin.com/in/rana-
khan-06118529/
Sacramento, CALIFORNIA
Visa Status: Green Card
Profile Highly experienced IT System Administrator in managing and maintaining enterprise-level IT systems. Specialized in system administration, network infrastructure management, data center management, Cybersecurity and Windows Server deployment. Overall, 17 years plus experience in Network Development and System Administration, Installation & Maintenance of Windows Servers, Cisco Routers, Switches, Firewall & VPN Security, Microsoft SharePoint Online, Microsoft 365 and Active Directory Administration, Microsoft TEAMS, Microsoft Exchange Server, San Storage, RAID-5, Linux and Mac OS. Strong project management skills, ensuring successful IT project execution from planning to completion. Skilled at providing technical support, optimizing system performance, and implementing robust security measures to protect organizational assets.
Experience Assistant Manager Information Technology – APRIL 1 st
, 2015 to MAY 20
th
, 2024
Honda Atlas Cars (Pakistan) Limited
Responsibilities: -
Deployment and configuration of Microsoft Windows Server 2022 roles.
Install and configure computer network equipment, Router, Switches, Firewall, WLC.
Oversee local area network and wide area network.
Maintain network connectivity of all computer workstations.
Provide network support to users.
Maintain servers and associated hardware, applications, services, and settings.
Implement and manage disaster recovery and back-up of Server machines.
Evaluate and recommend security improvements and system upgrades.
Create and maintain network users/permissions.
IT Honda Global Security Policy Implementation.
Configuration of OneDrive for Business, Microsoft TEAMs profiles for users.
Creation of new Users Accounts, Distribution Groups, Global Security Groups in AD
Configuring SharePoint sites for company employees for collaboration and teamwork.
Configuration of MBAM(Microsoft BitLocker Administration & Monitoring) Encryption.
Create technical support documentation for systems and applications.
Analyze and identify all technical problems and provide training to end users.
System Administration, Data Center Management, Network Management.
Installing and configuring computer hardware, software, networks, printers and scanners.
Monitoring and maintaining computer systems and networks. PROJECTS:
• Implementation of SAP VSS Dealer Business Management System (2023)
• Implementation of Trellix Endpoint Protection & DLP solution (2024)
• Implementation of Microsoft BitLocker Administration & Monitoring solution (2022)
• Implementation of PaperCut NG Centralized Printing solution (2022)
• Implementation of TrendMicro Deep Security & XDR solution (2024) Information Technology Specialist – August 24
th
, 2009 to March 31
st
, 2015
Honda Atlas Cars (Pakistan) Limited
Responsibilities: -
Monitoring and maintaining computer systems and networks.
Wireless Devices Configuration - Access Point Installation and Configuration.
Procurement of Hardware and Software and Interactions with Suppliers.
Maintain network connectivity of all computer workstations.
Maintain servers and associated hardware, applications, services, and settings.
Implement and manage disaster recovery and back-up.
Evaluate and recommend security improvements and system upgrades.
Monitor network to ensure optimal performance.
Create and maintain network users/permissions.
PROJECTS:
• Windows Server 2012 to Server 2016 Migration (Active Directory Services)
• Windows Server Update Services (WSUS)
• Windows Deployment Services (WDS), DHCP, DNS, DFS, File Server
• Print Server Deployment
• HACPL City Office Complete Network Setup
• Deployment of Firefighting Equipment in Data Center (FM 200) IT Helpdesk Engineer – March 2008 to April 2009
INBOX Business Technologies (Pvt) Ltd
Responsibilities: -
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Talk clients through a series of actions, either via phone, email or chat.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time. Education
• Diploma in Business Management (Forman Christian College Lahore, Pakistan) 2024
• BS(Hons) in Computer Science (University of the Punjab, Lahore) 2007
• BS(Hons) in Computer Science (The Superior University, Lahore) 2007
• ICS (Intermediate in Computer Science) 2003
• Matriculation in Science (Govt. Central Model High School) 2000 Certifications:
• CompTIA Cybersecurity Analyst (CySA+)
• Cisco Certified Network Associate (CCNA)
• Microsoft® Certified Solutions Associate: Windows Server 2016 (MCID: 9278140)
• Microsoft® Certified Solutions Expert: Productivity Exchange Server 2016
• Microsoft® Certified Solutions Expert: Managing Microsoft SharePoint Server 2016
• Microsoft® Certified Solutions Associate: Windows Server 2008
• Microsoft® Certified IT Professional: Enterprise Administration Windows Server 2008
• Microsoft® Certified IT Professional: Enterprise Messaging Administrator on Exchange
• Microsoft® Certified Technology Specialist Microsoft Exchange Server 2010
• Microsoft® Certified Technology Specialist Windows Server 2008 Active Director
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