Customer Service Human Resources
Resume:
Silvia Skidmore
Human resources
Orlando, FL ****3
****************@*****.***
I would love to join a team that can appreciate my skills and I have room to learn and advance within the company.
Work Experience
Manager on duty customer service agent chat, senior agent and Call back dept
U-Haul - Orlando, FL
January 2012 to Present
I managed agents and trained them on a chat line . I answered customer emails that had complaints regarding their U-Haul rental. I made reservations. I resolved customer complaints and did customer action file and resolved them all. Current position. I call back customers and send out promotions text to customers who start a quote online and I call the customer if they respond yes to the text sent and make a reservation. I also send out equipment distribution offers to existing reservation customers that offer customer auto transport and trailers to take them to the state they are moving to with their truck rental they currently have. Spa of Thornton Park
Spa - Orlando, FL
January 2001 to July 2007
I ran a spa and did reservations and maintained the spa over all inventory and tips and quick books. I also collected debt from customers that had bounced checks and collected the funds.
Education
skills
Sales force system
Quickbooks
Administrative experience
Chat system
Communication skills
Collections
Sales management
Multilingual
Outside sales
Public speaking
Customer service
Front desk
Negotiation
Maintenance
Associate in human resource management
Valencia College - Orlando, FL
January 2018 to Present
High school diploma in General Studies
Colonial High School - Orlando, FL
August 1998 to July 2000
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