2Nd Shift Windows Server

Daniel Patton

*** ********** **. ***. ** Nashville, TN 678-***-**** *************@*****.***

CERTIFICATIONS

SKILLS

●Leadership: 4 years experience as a NOC team-lead and led a training team to assist with integrating ServiceNow

●OS: Windows Server, Windows 7, 8, 10, Mac, Linux, Amazon Machine Images.

●IoT: Thingsboard, Postman API, MQTT, HTTP, Python and Espeef

●Fiber Optics: Dark and Lit Fiber, Subsea and TransAtlantic lines,

●Troubleshoot/support: AD, Enterprise Network Monitoring, AWS Cloud, Cisco CLI, network devices, server outages, hardware failures.

●Applications: ChatGPT, SolarWinds, N-Central, Exchange Management Console, Meraki, Microsoft Office Products, Wireshark, Thingsboard, Naigos

●Networking: LAN/WAN, RIP, EIGRP, OSPF, BGP, MPLS, SD-WAN, Cellular

PROFESSIONAL EXPERIENCE

2nd Shift NOC Manager October 2021 - Present

INOC, Madison, WI

●People Management, coaching, performance management and development – driving the growth of the SOC staff so that necessary standards are met and maintained

●Work with project managers and other managers to achieve company deadlines.

●Develop and maintain procedures necessary to manage the NOC effectively and ensure consistency and high performance across the team.

●Manage day to day operations including: ticketing, incident management, scheduling and time management.

●Analyze KPI/SLA on delivery center performance to improve processes and improve delivery KPI/SLA’s.

●Provide detailed reports to management including metrics, staffing projections, root cause analysis

●Organizational Development – Recruiting, personnel management, goal setting, training, coaching, mentoring, etc

Tier 3 NOC Engineer February 2020 - October 2021

Sprint, Atlanta GA

●Lead client qualification activities to understand client’s objectives and requirements

●Identified and pursued value-added opportunities to enhance customer relationships and maximize client satisfaction

●Collaborated with the Sales team, supporting opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a pre-sales capacity.

●Provide subject matter expertise on our core competencies as trusted advisor

●Understand prospects challenges and requirements to create an overall technical solution addressing prospects’ challenges and needs

●Provide technical and non-technical input to sales team(s), project leaders, and management, as required.

●Built and maintained relationships with key decision-makers and stakeholders

●Collaborate with sales teams to develop proposals and presentations

Tier 1-2 NOC Analyst December 2016 - February 2020

Adcom Solutions, Atlanta, GA

●Provided enterprise network monitoring and troubleshooting for 400+ international sites across a wide range of hardware manufactures and routing protocols.

●Managed inbound & outbound calls, and emails in a 24/7 NOC environment.

●Deep dive LAN topology, configurations, and equipment to correct chronic problematic sites.

●Knowledgeable with DNS, DHCP, VRRP, HSRP, VLANSs and Inter VLAN routing.

●Familiar with security technologies such as encryption, authentication, IPSEC, VPN tunnels including GRE.

●Collaborated with internal/external customers, service providers, and field technicians

EDUCATION

Bachelor's Degree, Computer Science May 2015

UMASS Lowell

CERTIFICATIONS

Cisco Meraki Network Administrator

Cisco CCNA

Comptia Net+

CradlePoint Certified Network Professional

Fortinet NSE 3

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