Customer Service Inside Sales
Resume:
EMPLOYMENT HISTORY
JAN **** - PRESENT
Scheduling Cord., AMS Bekins Relocation Services, Burlingame, CA AUG 2017 - DEC 2019
Inside Sales, CWallA, San Francisco, CA
• Resolve customer complaints regarding sales and service.
• Monitor customer preferences to determine focus of sales efforts.
• Use computers for various applications, such as database management or word processing.
• Perform payroll functions, such as maintaining timekeeping information, processing and submitting payroll.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Complete forms in accordance with company procedures.
• Maintain scheduling and event calendars.
• Schedule and confirm appointments for clients, customers, or supervisors. JAN 2015 - AUG 2017
Dispatcher, Pacific Supply, Oakland, CA
• Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
165 Surf St, Pacifica, USA, 94044
*******@*****.***
CHRISTOPHER PICOU
CSR
English, 54 years old, Driving license C6615288
PROFESSIONAL SUMMARY
CSR with extensive expertise in dispatching and customer service, leveraging 29 years of experience to optimize operational efficiency and enhance customer satisfaction. Adept at resolving complex issues, coordinating schedules, and managing high-value shipments with precision. Committed to driving continuous improvement and delivering exceptional service.
Coordinate virtual and on-site estimate appointments, ensuring timely and accurate scheduling. Serve as primary contact for all move-related issues, resolving concerns efficiently. Organize special shipments, including cars, high-value items, and international deliveries. Monitor and authorize shipment expenses, ensuring cost-effective operations. Handle incoming calls, providing information, taking messages, or directing to appropriate individuals. Respond to all relocation-related emails promptly and professionally. Assist customers at will call, ensuring a positive and helpful experience. Manage outgoing mail, ensuring timely and accurate dispatch. Utilize strong communication, analytical, negotiating, and organizational skills to enhance service quality. Use computer applications for database management and word processing, streamlining administrative tasks. Optimized relocation processes, enhancing customer satisfaction and operational efficiency. Streamlined appointment scheduling, significantly reducing wait times and improving client relations. Provided exceptional support to clients during stressful relocations, ensuring smooth transitions. Maintained meticulous records of shipment costs, ensuring accuracy and transparency in billing.
• Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures.
• Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
• Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.
• Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
• Implement schedule and policy changes.
• Serve as contact persons for all workers within assigned territories. MAR 2011 - NOV 2014
Route Supervisor, California Waste Solutions Inc, Oakland, CA
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll.
• Create, maintain, and enter information into databases.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Recruit, interview, and select employees.
• Coordinate activities with other supervisory personnel or with other work units or departments.
• Make recommendations to management concerning such issues as staffing decisions or procedural changes.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Develop work schedules according to budgets and workloads.
• Discuss work problems or grievances with union representatives.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations. FEB 2009 - MAR 2011
Field Support Representative, Shaklee Corporation, Pleasanton, CA
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. FEB 2001 - JAN 2009
Route Maintenance Specialist, Sunset Scavenger Co Recycling, San Francisco, CA
• Direct the work of logistics analysts.
• Provide logistics technology or information for effective and efficient support of product, equipment, or system manufacturing or service.
• Develop logistic metrics, internal analysis tools, or key performance indicators for business units.
• Analyze or interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, or warehousing.
• Conduct logistics studies or analyses, such as time studies, zero-base analyses, rate analyses, network analyses, flow-path analyses, or supply chain analyses.
• Apply logistics modeling techniques to address issues such as operational process improvement or facility design or layout.
• Determine requirements for compliance with environmental certification standards. AUG 1995 - JAN 2001
Operations Specialist, Oncology Therapeutic Networking, South San Francisco, CA
• Managed 5-10 call center representatives.
• Sold customers on new medicines available to the after FDA approval.
• Sold all Chemotherapy equipment to cancer treatment centers.
• Maintained quality control of all medications shipped in the US.
• Established contacts with cancer care treatment centers.
• Assisted with the DEA in regard to the proper disposal of controlled substances.
• Wrote daily sales reports and issued credits/debits.
• Consistently exceeded quota for pharmaceutical sales.
• Established operational objectives and work plans and delegated assignments to subordinate managers. SKILLS
Dispatching
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