General Manager Customer Service

MIKE RODEFER

Kingsport, TN ***** 229-***-**** ******@*****.***

SUMMARY

High-performing General Manager with over 35 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. SKILLS

Systems implementation

Policies and procedures

implementation

Contract review and

recommendations

Multi-unit operations

management

EXPERIENCE

02/2018 to 09/2020 General Manager of Operations

Toyota of Bristol Bristol, TN

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

07/2016 to 01/2018 General Manager

Bill Holt Automotive Canton, GA

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

10/2014 to 06/2016 General Manager

Mall of Georgia Chrysler Dodge Jeep Buford, GA

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

02/1999 to 09/2014 General Manager

Carl gregory Chrysler Dodge Jeep Ram Albany, GA

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

01/1996 to 01/1999 Automotive Finance Manager

Carl Gregory Chrysler Ply Jeep Johnson City, TN

Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws. 02/1990 to 12/1995 Automotive Finance Manager

Alley's Dodge Jaguar Saab Kingsport, TN

Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

05/1985 to 01/1990 Automotive Finance Manager

RESUME RECEIVED

Campbell Ford AMC Jeep Renault Bristol, TN

Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

EDUCATION AND TRAINING

03/1985 Associate of Science: Accounting And Business Management Virginia Highlands Community College Abingdon, VA ADDITIONAL INFORMATION

Refernces, Letters of Recomendations as well as performance reviews available upon request

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