Customer Service Rep
Resume:
Education
Job Corps Shreveport, LA
office admin 01/2020
Shreveport Job Corps Center, Shreveport,LA — Oce Admin. ( certified)January 2020-Currentscheduling meetings, managing phone calls and appointments, responding to emails, organizing documents, generating reports and ensuring the supplies are stocked at all times. Learning how to use basic computer skills and softwares and such as Microsoft Word, Powerpoint, excel, etc.Professional SummaryProduct knowledge.Problem-solving skills.Patience, Positive attitude and language. Listening skills.re-keying complex documents, using shorthand or court reporting skills in a fast-facedmeeting, or adept at typing detailed and accurate meeting minutes (25Wpm)My cash handing was accepting checks and credit cards, counting cash, implementingaccounting procedures, handling payment returns, and preparing regular sales reports. Pathways Shreveport,LA
general studies 05/2019
3.8
Skills
Customer service, Communication skills, English, Microsoft excel, Time management, Computer literacy, Guest services, Restaurant experience, Documentation review, Leadership, Food service, Microsoft word Experience
Concentrix Houston, TX
Sales Representatives. 10/2023 - Present
Improved the pre-sales process, resulting in a [x]% increase in sales Developed a sales team with a [x]% retention rate
Conduent Houston, TX
Customer Service Representative 10/2022 - 04/2023 Conduent Houston, Tx-Customer Service Rep. (remote) October 7, 2022- currentAssist members with getting proper information Regarding their HSA accounts, handling each phone call professionally, note each call properly, answer any probing questions, create cases, get back with members within a reasonable timeframe UPS Shreveport, LA
Package Handler 09/2021 - 12/2022
Duties included, confirming packaging labels,scanning bar codes and lifting and loading heavy packages into trucks,also to ensure all packages went to the correct route.
Young Williams Bossier City, LA
customer service Rep 03/2021 - 02/2022
Assist clients over the phone, contact case workers, file paperwork,file complaints, as a lead on duty I had to coach co- workers,grade phone calls and make sure everyone had on the proper dress attire for the office . Elite Health Solutions LLC Shreveport, LA
In Home caregiver 05/2017 - 02/2019
Provide routine individualized health care such as changing, bathing, grooming and dressing for the elderly in patients home or in a care facility• Monitor and report changes in health status as well as provide additional care such as light housekeeping, meal prep and assist with making lists•Cares for patients by changing bed linens, laundry, cleaning, bathing, or assisting with personal careprovide routine individualized health care such as changing, bathing, grooming and dressing for the elderly in patients home or in a care facility•Also, the Caregiver will monitor and report changes in health status and may provide additional care such as light housekeeping, meal prep and assist with making lists•Cares for patients by changing bed linens, laundry, cleaning, bathing, or assisting with personal care McDonald's Shreveport, LA
cashier 05/2016 - 05/2017
Sha’Lexus Robinson-Washington
713-***-**** ****************@*****.*** 4522 Sylvanfield Dr.,910 Houston,Tx 77014 Interact with customers, received orders, processed payments, respond appropriately to customer issues. Preparation of products as ordered by customers. Maintaining a clean and safe work environment. Ability to operate a cash register .
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