Field Service Project Management

WILLIAM K. BARSTOW

** ******* ***, **** *******, RI, 02893 ● 401-***-**** ● ********@*****.***

Career Objective I am seeking a position with a company with whom I can devote my efforts and provide my experience. Professional Experience

Genesis HealthCare, Coventry, RI

Senior Field Service Technical Analyst, May 2012 - Present

● Project Management, Google OS Flex, Chrome Admin Console.

● Service as Tier 4 Support for up to 26 locations, SCCM, Windows 2011, Office 360.

● Experience with Putty, Cisco, iOS, IP phones, switches and routers.

● Proven technical writing and documentation skills.

● Analysis of network performance to mitigate problems using Solar Winds.

● Obtained Dell certification.

American Power Conversion, West Kingston, RI

IT Operations Analyst, May 2011- May 2012

● Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

● Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.

● Laser printer troubleshooting and repair, maintenance kits and cleaning.

● Asset management using Remedy to track items.

● Install Lotus Notes, VPN, and setup other software on user’s laptops.

● Renewed Dell certification and obtained HP accredited platform specialist certification. Self Employed, West Warwick, RI

Computer Service Technician, Nov. 2006 - May 2011

● Install and set up Apple and Windows file servers.

● Added new computers and users utilizing Work Group Manager and Active Directory.

● Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.

● Laser printer repair, installed maintenance kits and performed cleaning.

● Installation of Cat5 and wireless networks.

● Exceptional customer service and satisfaction.

● All responsibilities required to run a small business. Education

New England Institute of Technology, Warwick, RI

Studied Computer Science, May 2001

Additional Skills

● Expert in Microsoft Office Products, Adobe Photoshop and Illustrator.

● Possess CompTIA A+ and Network+ Certifications.

● Apple, HP and Dell Certified.

References - Furnished Upon Request

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